OpenMethods
OpenMethods
How OpenMethods Transforms CRM Workflows

How OpenMethods Transforms CRM Workflows

Sep 8, 2023

Businesses need streamlined workflows to provide seamless interactions between consumers and brand representatives.   Toggling between applications, manual data look-ups, and disjointed interactions can lower productivity and lead to gaps in customer service....
Facilitating One Billion Customer Interactions with OpenMethods

Facilitating One Billion Customer Interactions with OpenMethods

Aug 16, 2023

 "The distance between your dreams and reality is called action."   We have a goal we are determined to achieve! In today’s rapidly moving business landscape, customer relationship management (CRM) is crucial for success. However, many organizations have...
The Impact of Poor Customer Service Repeats on Brands Worldwide

The Impact of Poor Customer Service Repeats on Brands Worldwide

Jun 15, 2023

Joe Testa Chief Experience Officer (CXO) Did you know that repetitive customer service interactions can have a significant impact on a brand’s success and reputation? Explore how poor customer service repeats affect service metrics and brand performance. 📉...
Agent Experience Roadblocks (And How to Knock Them Over)

Agent Experience Roadblocks (And How to Knock Them Over)

Oct 25, 2022

By: Erin CastoProduct Marketing Manager Your contact center runs on one of your most valuable assets: Agents. Creating an efficient and supportive agent experience creates a cycle of exceptional interactions. Agents who feel supported and fulfilled reflect that...