Enabling the

OMNICHANNEL CONTACT CENTER

For Over a Decade

Privacy Policy

Privacy Policy

This Privacy Policy governs the manner in which OpenMethods, Inc. (OpenMethods) collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.openmethods.com website (“Site”). This privacy policy applies to the Site and all products and services offered by OpenMethods.

Personal identification information:
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information:
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies:
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information:
OpenMethods may collect and use Users personal information for the following purposes:

To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site
We may use feedback you provide to improve our products and services.

To send periodic emails
We may use the email address to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information:
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information:
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites:
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Compliance with children’s online privacy protection act:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy:
OpenMethods has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms:
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us:
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
OpenMethods
www.openmethods.com

1100 Main St., Suite 400
Kansas City, MO 64105
310.896.4900

privacy@openmethods.com

Welcome to the Revolution in

CX Real-Time Process Automation

OPENMETHODS’ CX RPA PLATFORM
SUPERCHARGES CRM FOR CONTACT & SUPPORT CENTERS

AGENTS SUFFER WITH ENDLESS REPETITIVE TASKS

Which leads to waiting, mistakes, upset customers,
and ultimately bloated costs

AGENTS SUFFER WITH ENDLESS REPETITIVE TASKS

Which leads to waiting, mistakes, upset customers,
and ultimately bloated costs

OpenMethods’ CX Realtime Process Automation (RPA)
AUTOMATES THE WASTEFUL MUNDANE

Saving time, money, and customers

OpenMethods’ PopFlow CX RPA Platform

Personalize your
Customer Interactions
Create a Repeat-Free Customer Journey
Save $300+ per
Agent per Month
Implement
in Days

Unify your

Desktop, Communications
& Experience

OpenMethods’ PopFlow CX RPA Platform and Harmony OMNI deeply integrates CRM with traditional communications platforms such as Genesys, Cisco, Avaya and others to create a unified agent desktop and universal queue.

Supercharge your

Agents & Contact Center

OpenMethods’ CX RPA Platform is a revolutionary platform for real-time process automation automating thousands of lines of integration code through a simple drag & drop designer, allowing citizen developers to design, develop, test and deploy complex workflows and integration between contact center applications.

Driving Efficiency

with Automated WISMO

(Where Is My Order) using Oracle CRM &
OpenMethods’ CX RPA Platform

OpenMethods’ CX RPA Platform with Oracle CRM is enabling contact centers to quickly automate WISMO data and workflows cutting AHT in half.

Enabling the

OMNICHANNEL CONTACT CENTER

For Over a Decade

About Us > Newsroom

Newsroom

OpenMethods Hires Mike Maringas to Lead Development & Engineering Efforts

LOS ANGELES | January , 2019

OpenMethods is pleased to announce its recent hire of Mike Maringas, who will join the OpenMethods team as Chief Technology Officer.  In this role, Mike will drive the optimization and execution of Openmethods’ product roadmap to ensure OpenMethods’ clients get the most value out of their Harmony and PopFlow deployments.

“I was attracted by the company’s technology, culture and track record,” Mike said. “OpenMethods is taking a unique approach to solving the large problems contact centers face in making their channels, data and CRM work together to create world-class customer experiences, and I wanted to be part of it.”

Mike comes to OpenMethods with over 30 years of experience working for some of the top technology companies. Having most recently served as Vice President of Engineering for MobileIron, where he led the U.S. and India-based engineering, infrastructure and development teams responsible for on-premise and cloud offerings serving 15,000 customers and 10+ million devices. Before MobileIron, Mike was Senior Director of Engineering for Oracle, where he was responsible for new development and integrations for Oracle Service Cloud. He was also the engineering lead for $1.5 billion in M&A transactions. Previous to Oracle, Mike was Director of Engineering for RightNow Technologies (acquired by Oracle), where he led the cloud transformation for solutions that generated 2.6 billion unique visitors per year. He also built and led the team from the ground up that developed the chat cloud service, which became a $200 million business. Mike has also held senior engineering roles at Microsoft and Rockwell Collins.

“We are ecstatic to have Mike lead or engineering, infrastructure and development efforts", said Gerrit Lydecker, CEO of OpenMethods. "Mike brings a unique and valuable depth of technical acumen and experience that will accelerate our mission of supporting our large contact center clients in their pursuit of creating the best customer experiences in their industries.”

For more information about OpenMethods and the newly released features please contact Joe Newsum at 816-283-8965 ext. 118.

Welcome to the Revolution in

CX Real-Time Process Automation

TRADITIONAL SOLUTIONS FOR GROWING COMPLEXITY
CAN’T KEEP UP

OPENMETHODS’ CX RPA PLATFORM
SUPERCHARGES CRM FOR CONTACT & SUPPORT CENTERS

AGENTS SUFFER WITH ENDLESS REPETITIVE TASKS

Which leads to waiting, mistakes, upset customers,
and ultimately bloated costs

OpenMethods’ CX Realtime Process Automation (RPA)
AUTOMATES THE WASTEFUL MUNDANE

Saving time, money, and customers

OpenMethods’ PopFlow CX RPA Platform

Personalize your
Customer Interactions
Create a Repeat-Free Customer Journey
Save $300+ per
Agent per Month
Implement
in Days

Unify your

Desktop, Communications
& Experience

OpenMethods’ PopFlow CX RPA Platform and Harmony OMNI deeply integrates CRM with traditional communications platforms such as Genesys, Cisco, Avaya and others to create a unified agent desktop and universal queue.

Supercharge your

Agents & Contact Center

OpenMethods’ CX RPA Platform is a revolutionary platform for real-time process automation automating thousands of lines of integration code through a simple drag & drop designer, allowing citizen developers to design, develop, test and deploy complex workflows and integration between contact center applications.

Driving Efficiency

with Automated WISMO

(Where Is My Order) using Oracle CRM &
OpenMethods’ CX RPA Platform

OpenMethods’ CX RPA Platform with Oracle CRM is enabling contact centers to quickly automate WISMO data and workflows cutting AHT in half.

Welcome to the Revolution in

CX Real-Time Process Automation

for Contact & Service Centers

Supercharge your

Agents & Contact Center

OpenMethods’ CX RPA Platform is a revolutionary platform for real-time process automation automating thousands of lines of integration code through a simple drag & drop designer, allowing citizen developers to design, develop, test and deploy complex workflows and integration between contact center applications.

Unify your

Desktop, Communications
& Experience

OpenMethods’ PopFlow CX RPA Platform and Harmony OMNI deeply integrates CRM with traditional communications platforms such as Genesys, Cisco, Avaya and others to create a unified agent desktop and universal queue.

Traditional solutions for growing integration & interaction complexity CAN’T KEEP UP

OPENMETHODS’ CX RPA PLATFORM
SUPERCHARGES CRM FOR CONTACT & SUPPORT CENTERS

AGENTS SUFFER WITH ENDLESS REPETITIVE TASKS

Which leads to waiting, mistakes, upset customers,
and ultimately bloated costs

OpenMethods’ CX Realtime Process Automation (RPA)
AUTOMATES THE WASTEFUL MUNDANE

Saving time, money, and customers

OpenMethods’ PopFlow CX RPA Platform

Personalize your
Customer Interactions

Create a Repeat-Free Customer Journey
Save $300+ per
Agent per Month
Implement
in Days

Driving Efficiency

with Automated WISMO

(Where Is My Order) using Oracle CRM &
OpenMethods’ CX RPA Platform

OpenMethods’ CX RPA Platform with Oracle CRM is enabling contact centers to quickly automate WISMO data and workflows cutting AHT in half.

About Our Status Page

Here at OpenMethods, we want to make sure you’re kept up-to-date on the current OpenMethods status. We also want to proactively communicate any planned maintenance or reported incidents. That’s why we launched our status page.

Whether it’s a scheduled maintenance window or a reported incident, our status page provides you with up-to-the-minute notifications. For planned maintenance, we will update you when the maintenance is scheduled, in-progress, and completed; for service interruptions, we will let you know when the incident has been identified and resolved.

What is the OpenMethods Status Page?

The OpenMethods Status Page provides an at-a-glance overview of planned and past maintenance, past or current incidents, and the current status of the OpenMethods platform.

Maintenance Updates
The status page will be updated with a maintenance status anytime the platform will be unavailable for a planned maintenance window, a maintenance window to correct an incident, or a planned code elevation.

We provide an update when the maintenance window is scheduled, when the maintenance window is in progress, and once maintenance has been completed.

Maintenance Updates
The status page will be updated with a maintenance status anytime the platform will be unavailable for a planned maintenance window, a maintenance window to correct an incident, or a planned code elevation.

We provide an update when the maintenance window is scheduled, when the maintenance window is in progress, and once maintenance has been completed.

Incident Updates
The status page will be updated with an incident status anytime a production-impacting issue has been identified. The incident will be updated with a resolution once the incident has been fixed.

We provide an update when an incident has been identified or is being investigated, and when the incident has been resolved.

Incident Updates
The status page will be updated with an incident status anytime a production-impacting issue has been identified. The incident will be updated with a resolution once the incident has been fixed.

We provide an update when an incident has been identified or is being investigated, and when the incident has been resolved.

Incident Updates
The status page will be updated with an incident status anytime a production-impacting issue has been identified. The incident will be updated with a resolution once the incident has been fixed.

We provide an update when an incident has been identified or is being investigated, and when the incident has been resolved.

How will I receive status updates?

Onboarding Introduction
When onboarded, you will be provided with the URL to the status page so that you can have visibility on incidents, maintenance and ultimately service availability.

Subscription to Notifications
You can subscribe to email updates and receive a notification whenever maintenance is scheduled, initiated, and completed, and also when an incident is reported and resolved. Subscribing is easy and only takes a few steps:

    1. Go to status.openmethods.com.
    2. Click Subscribe to updates.
    3. Enter your email address.
    4. Click Subscribe via email.

Whenever there is an update to the status page, you will receive an email with the status details.

If you’d rather not receive email updates, you can access status.openmethods.com and see a chronological list of maintenance and incidents, as well as any planned maintenance windows.

Types of Notifications

INCIDENT
If there is a service impacting event, communication will be posted to the status page. Subscribed users will be notified, and non-subscripted users will be able to visually see the current and historical events.

HOTFIX
If a hotfix needs to be applied that does not introduce downtime, the hotfix will be documented as a POSTMORTEM event on the status page. Subscribed users will be notified, and non-subscripted users will be able to visually see the current and historical events.

MAINTENANCE
If maintenance is scheduled – as the result of an incident or a standard code elevation – the maintenance window will be documented in the MAINTENANCE section of the OpenMethods status page. Subscribed users will be notified, and non-subscripted users will be able to visually see the current and historical events.

Enabling the

OMNICHANNEL CONTACT CENTER

For Over a Decade

Title > Title

Title

Lorem ipsum dolor sit amet consectetur adipiscing elit dis habitant, sagittis pellentesque urna euismod est vestibulum quam egestas sociosqu, himenaeos fusce sodales integer eleifend maecenas non augue. Urna duis per felis eget potenti proin suscipit, placerat cursus ultrices fermentum nulla nisl semper montes, et enim ridiculus ut pulvinar ornare.

Title

Lorem ipsum dolor sit amet consectetur adipiscing elit dis habitant, sagittis pellentesque urna euismod est vestibulum quam egestas sociosqu, himenaeos fusce sodales integer eleifend maecenas non augue. Urna duis per felis eget potenti proin suscipit, placerat cursus ultrices fermentum nulla nisl semper montes, et enim ridiculus ut pulvinar ornare. Ornare mollis massa ullamcorper montes consequat taciti pharetra praesent vivamus, sem sapien mattis risus integer magna nulla hendrerit litora, sagittis scelerisque dignissim mauris rutrum fringilla vitae habitasse.

Title

Lorem ipsum dolor sit amet consectetur adipiscing elit dis habitant, sagittis pellentesque urna euismod est vestibulum quam egestas sociosqu, himenaeos fusce sodales integer eleifend maecenas non augue. Urna duis per felis eget potenti proin suscipit, placerat cursus ultrices fermentum nulla nisl semper montes, et enim ridiculus ut pulvinar ornare. Ornare mollis massa ullamcorper montes consequat taciti pharetra praesent vivamus, sem sapien mattis risus integer magna nulla hendrerit litora, sagittis scelerisque dignissim mauris rutrum fringilla vitae habitasse.

Dell Messaging with PopFlow

SFDC | Dell Messaging Automation

Lorem ipsum dolor sit amet consectetur adipiscing elit dis habitant, sagittis pellentesque urna euismod est vestibulum quam egestas sociosqu, himenaeos fusce sodales integer eleifend maecenas non augue. Urna duis per felis eget potenti proin suscipit, placerat cursus ultrices fermentum nulla nisl semper montes, et enim ridiculus ut pulvinar ornare.

Driving Efficiency

with Automated WISMO

(Where Is My Order) using Oracle CRM &
OpenMethods’ CX RPA Platform

OpenMethods’ CX RPA Platform with Oracle CRM is enabling contact centers to quickly automate WISMO data and workflows cutting AHT in half.

With COVID-19 driving shipping volumes, WISMO inquiries have significantly grown in volume. Automating and streamlining WISMO interactions has become a top priority for contact centers

Over the past few years,

WISMO average handle times

have at least doubled, given the increasing complexity of fulfillment strategies

In-home
Service
Drop Shipping
Multi-site
Fulfillment
Ship from
Store
Ship to Store
Multiple
Carriers

Average handle times are driven by agents having to access so many systems and workflows to answer the seemingly simple question

“Where is my order?”

CX RPA Platform

+

30-50+% Reduction

in WISMO AHT

For many of the largest contact centers, OpenMethods’ CX RPA Platform and Oracle CRM are quickly cutting WISMO average handle time by 30-50+% through the full automation of WISMO data integration and workflows.

In real-time, during a customer interaction, OpenMethods’ CX RPA Platform utilizes all contextual customer information (phone number, IVR data, orders, history) to pop the relevant data and execute workflows in Oracle CRM so the agent immediately has right information to answer the question of “Where is my order?”

Enabling dozens of automated WISMO use cases is fast and simple utilizing OpenMethods’ CX RPA Platform, a visual drag and drop designer that automates the design, test, and deployment of screenpops and workflows

Kansas City

1100 Main St., Suite 400
Kansas City, MO 64105

Call us at 310.896.4900

Technical Support:
Dial: 1
care@openmethods.com

Sales:

Dial: 2
sales@openmethods.com
Dial by Extension:
Dial: 3 digit extension
Directory by Name:
Dial: 4
General Information:

info@openmethods.com

Kansas City

1100 Main St., Suite 400
Kansas City, MO 64105

Call us at 310.896.4900

Technical Support:
Dial: 1
care@openmethods.com

Sales:

Dial: 2
sales@openmethods.com
Dial by Extension:
Dial: 3 digit extension
Directory by Name:
Dial: 4
General Information:

info@openmethods.com

Contact Us Today!

If you want to join us in our mission to enable the agile and omnichannel contact center, contact us, and let’s start a conversation.

Call us at 310-896-4900

Technical Support:

Dial: 1

care@openmethods.com

Sales:

Dial: 2

sales@openmethods.com

Dial by Extension:

Dial: 3 digit extension

Directory by Name:

Dial: 4

General Information:

info@openmethods.com

Copyright © 2022 OpenMethods. All rights reserved.
Terms of Service

Privacy Policy

Kansas City

1100 Main St., Suite 400
Kansas City, MO 64105

Copyright © 2022 OpenMethods. All rights reserved.

Terms of Service

|

Privacy Policy

Share This