Where is my order?
The average handle time for WISMO (Where Is My Order) inquiries has at least doubled in the past few years, as a result of the growing complexity of fulfillment strategies and agents’ need to navigate multiple systems and workflows to fulfill a seemingly straightforward customer request.
Repetition Takes A Toll!
Both Customer & Agents Suffer!
Watch how we addressed a prevalent challenge among customers, the challenge of tracking their order status, with “WISMO” (Where Is My Order).