with Automated WISMO
(Where Is My Order) using Oracle CRM &
OpenMethods’ CX RPA Platform
OpenMethods’ CX RPA Platform with Oracle CRM is enabling contact centers to quickly automate WISMO data and workflows cutting AHT in half.
Over the past few years,
have at least doubled, given the increasing complexity of fulfillment strategies
Average handle times are driven by agents having to access so many systems and workflows to answer the seemingly simple question
“Where is my order?”
in WISMO AHT
For many of the largest contact centers, OpenMethods’ CX RPA Platform and Oracle CRM are quickly cutting WISMO average handle time by 30-50+% through the full automation of WISMO data integration and workflows.
In real-time, during a customer interaction, OpenMethods’ CX RPA Platform utilizes all contextual customer information (phone number, IVR data, orders, history) to pop the relevant data and execute workflows in Oracle CRM so the agent immediately has right information to answer the question of “Where is my order?”
Enabling dozens of automated WISMO use cases is fast and simple utilizing OpenMethods’ CX RPA Platform, a visual drag and drop designer that automates the design, test, and deployment of screenpops and workflows