Where's My ?
The average handle time for inquiries has at least doubled in the past few years as a result of the growing complexity of fulfillment strategies and agents’ need to navigate multiple systems and workflows to fulfill a seemingly straightforward customer request.
Repetition Takes A Toll!
Both Customer & Agents Suffer!
Eliminate Repetition!
Eliminate Repetition!
By consolidating various data sources, including contact information, inbound IVR data, order history, tracking information, and order management,
OpenMethods provides a centralized view of all relevant customer data in your CRM. The agent has immediate access to accurate information to address inquiries such as “Where is my order?“
This eliminates the need for customers to repeat their information and agents to navigate multiple applications and conduct time-consuming data lookups, resulting in faster and more efficient interactions.
30-50% Reduction in Handle Time!
Outcomes We Deliver
OpenMethods quickly reduces average handle time by 30-50+% through Experience Cloud for many of the largest contact centers.
Watch how we addressed a prevalent challenge among customers, the challenge of tracking their contact intention.
Watch how we addressed a prevalent challenge among customers, the challenge of tracking their contact intention.