Agent onboarding native to Zendesk & Oracle.
What if you could reduce the training cycle by as much as 50%?
OpenMethods takes agent training from cumbersome to streamlined with customizable workflows and screen pops.
The Challenge
The hidden cost of agent training
Agent training has an obvious up-front cost of time and resources. Potential ROI decreases when nearly half of the agents resign before even completing training.
Agent attrition
Agent training takes an average of 6-10 weeks, and many trainees resign before training ends.
Application overload
New hires must learn tools, logins, and processes in tandem with business processes and culture.
Resource constraints
Mentor agents refocus their efforts on training and onboarding, which lessens their direct contributions to CX and customer service.
The Solution: OpenMethods reduces time-to-train (and agent burnout)
OpenMethods empowers brands to reduce training burnout by streamlining onboarding tools and processes.
In fact, we can reduce training time by as much as 50%.
Less Screen Switching, More Productivity
Automation That Works for You
No Repeats, Just Seamless Service
Saving Time at Scale
New agents can focus less on learning new apps and logins, and more on representing your brand to your customers.
Enhance Agent Efficiency: Reduce handle time and increase agent productivity by providing agents with all necessary information directly in the Zendesk workspace.
Improve Customer Experience: Deliver personalized interactions by providing agents with real-time access to customer data and interaction history.
Futureproof CX: Customize the product to your business needs without needing to change processes, extend time-to-train, or tie up valuable resources.
Key Features:
Experience Designer: Create and customize workflows tailored to your business needs, enhancing CRM operational efficiency.
Real-Time Guidance: Provide agents with immediate, context-sensitive information, displaying essential data such as customer history and preferences to deliver personalized and efficient service during interactions.
AppConnector: Securely connect and manage data flow between CRM clients and the Experience Cloud, reducing data silos and streamlining workflows.
OpenConnect: Integrate contact center platforms (CCaaS, UCaaS, voice, and telephony) to manage context between voice and CRM interactions, allowing connection to any platform to drive real-time context into your CRM.
Guided agent experiences
experience designer
agent workflows
real-time automation
secure data
