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OpenMethods

Join The OpenMethods Team!

Simplify Time, Workflows, & Experiences

Who Are We?

OpenMethods is a software company that specializes in creating solutions to enhance the customer experience by providing exceptional agent experiences.

We are seeking motivated individuals who are enthusiastic about user & customer experience.

Our application is currently utilized by major players in various industries such as Retail, eCommerce, Banking, Healthcare, and Technology.

OpenMethods processes millions of interactions per month and generates unmatched cost savings while delivering superior customer satisfaction.

As a close-knit team, we all play a critical role in developing new products and the core technology team. We take pride in utilizing cutting-edge technology and welcome innovative ideas.

 

Remote first culture.

We like to think we started the WFH trend, and we like to choose our employees based on talent – not geography.

Unlimited PTO.

We know rest is important, and we want to make sure you are able to rest and recharge throughout the year.

Premium health benefits.

Health, Vision, and Dental insurance are part of our standard offerings.

401K.

Save for the future with our company 401K plan.

Current Openings

Discover how our passionate and tight-knit team is revolutionizing the way customers experience our products. Don’t miss out on our current job opportunities!

Job Responsibilities
  • Analyze user requirements, design, develop, test and deploy various client-servers, web-based software applications.
  • Coordinate the design of logical and physical database structures.
  • Prepare the Functional/Technical design documents to meet the System requirements, as needed.
  • Gather and interpret functional specifications and user requirements.
  • Perform software integration and testing, and develop enhancements, modifications/debugging and develop custom components; and coordinate user training and technical documentation as needed.
  • Design and create new customer experience applications.
  • Update/redesign/scale current platform.
  • Participate in code review.
  • Responsible for providing solutions from existing application in delivering solution.
  • Travel to various unanticipated locations in the United States to interact with clients and train end users for short or long term assignments.

 

Work Schedule

8:30 am – 5:30 pm; 40 Hrs/week (M-F)

 

 

Job Requirements

MS or Foreign equivalent in Applied Computer Science, Computer Information Systems, Engineering, or related field + 1 year of relevant IT experience using .Net Core, C#.Net, SoapUI, Webservice, DBx.DB2, SQLServer, WebAPI, Ajax, and nUnit Technologies. Employer will accept BS or Foreign Equivalent in Applied Computer Science/Computer Information Systems/Engineering, or related field plus 5 years of relevant IT experience using .Net Core, C#.Net, SoapUI, Webservice, DBx.DB2, SQLServer, WebAPI, Ajax, and nUnit Technologies.

 

 

Work Location

1100 Main Street, Suite # 400, Kansas City, MO 64105

 

 

To apply:

Chief Executive Officer – Openmethods, Inc.
1100 Main Street, Suite # 400, Kansas City, MO 64105

Duties/Responsibilities
  • Building, launching, and running critical web applications.
  • Develop frameworks and work on all client-side applications.
  • Meet with stakeholders and leads to work on designs and implementation.

 

Required Skills/Abilities
  • Have 8+ years of software experience with at least 5 years in a senior role.
  • Have a love for good design and working on challenging design paradigms.
  • Stellar troubleshooting skills with the ability to spot issues before they become problems.
  • Current with industry trend and best practices, ability to identify the ones we should implement.
  • Strong time and project management skills, with the capability to prioritize and multitask as needed.
  • High proficiency in Typescript and CSS.
  • Angular preferably or equivalent (VueJS, React, Svelte, etc.)

 

Nice to Have:
  • C# .NET Core
  • Experience creating custom canvas
  • NodeJS
  • Python
  • DynamoDB
  • AWS

 

Here’s what you can expect from us: 
  • Remote first culture. We like to think we started the WFH trend, and we like to choose our employees based on talent – not geography.  
  • Unlimited PTO. We know rest is important, and we want to make sure you are able to rest and recharge throughout the year. 
  • Premium health benefits. Health, Vision, and Dental insurance are part of our standard offerings. 
  • 401K. Save for the future with our company 401K plan. 

 

Apply Now

OpenMethods has spent the last decade helping clients use their CRMs more efficiently. Our OM Experience Cloud delivers best-in-class process automation, as well as universal composite queuing to help skyrocket productivity.  We are currently looking for a DevOps Engineer.

 

Your day-to-day will include:

 

  • Work with AWS technologies to build and maintain our application stack 
  • Build, Deploy, Configure, and troubleshoot our products and services 
  • Build and maintain automated CI/CD pipelines, tooling, and more 
  • Design, build, and manage different monitoring and observability tools 
  • Work in collaborative, cross-functional team that enjoys a high level of autonomy 
  • Available for occasional after-hours support 

 

 

Our ideal candidate will have the following skills and abilities:

 

  • Bachelor's Degree or equivalent in Computer Science, Engineering, Software Engineering or a relevant field. 
  • At least one year of experience in a DevOps Engineer role 
  • Experience with Linux-based infrastructures, Linux/Unix administration, and AWS 
  • Strong communication skills and ability to explain protocol and processes with team and management 
  • Strong time and project management skills, with the capability to prioritize and multitask as needed 
  • Knowledge of scripting languages such as Terraform, Python, and Bash 
  • Familiarity with change control processes 
  • Familiarity with current industry trends and best practices 

 

 

Here’s what you can expect from us:

 

  • Remote first culture. We like to think we started the WFH trend, and we like to choose our employees based on talent – not geography.  
  • Unlimited PTO. We know rest is important, and we want to make sure you are able to rest and recharge throughout the year. 
  • Premium health benefits. Health, Vision, and Dental insurance are part of our standard offerings. 
  • 401K. Save for the future with our company 401K plan. 

 

Apply Now

One queue to rule them all.

One queue to rule them all.

Customer expectations are simple: know me, know your stuff, don’t make me repeat myself. Harmony helps your brand fulfill these expectations (and more!) by providing agents with a single desktop view of all interactions across all communication channels.

 
Download the Harmony onepager to learn about:
•Unifying chat, voice, and digital interactions into a universal composite queue
•Managing interactions from a single agent desktop
•Transitioning interaction context across communication channels

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Reducing frustrations one PopFlow at a time.

Reducing frustrations one PopFlow at a time.

How many applications do your agents use on a daily basis? What if we told you we could streamline your third party applications into automated workflows? And what if we also told you that those workflows would package all the interaction-specific information for your agents? This may seem daunting to other CX solutions, but it’s the force that fuels us at OpenMethods.

 
Download the PopFlow onepager to learn about:
•Automating repeatable tasks for increased agent efficiency and decreased customer effort
•Eliminating the abundance of third-party applications so agents work directly out of a single workspace
•Increasing agent satisfaction and customer satisfaction

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Solution for companies with too much software.

Curious to learn how OpenMethods Experience Cloud has spent the last decade helping companies maximize operational efficiency? Our solution helps unify your disparate third party applications into streamlined workflows, and creates a universal composite queue out of your CRM interaction channels. Maximize the investment of your initial tech stack and gain additional ROI with our powerful solution suite.

 
Download the OpenMethods onepager to learn about:
•Challenges call centers without OpenMethods face
•Providing your customers with context-specific interactions
•Empowering agents with automated workflows and an integrated CRM
•Improvements in agent effort, customer satisfaction, and overall ROI

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Building a Streamlined and Secured Experience.

Building a Streamlined and Secured Experience.

Your data is sensitive. As it moves between client and server-side applications, it becomes vulnerable to data leaks and attacks. OpenMethods’ AppConnector reduces this risk by creating a single, secure CRM user view - whether you use two or two hundred applications.

 
Download the AppConnector onepager and learn about:
•Protecting the CRM user from malicious attacks and bad actors
•Securing the integration of your third party applications
•Patent-pending server-side authentication of AppConnector

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Data Processing Agreement

 

Please complete the OpenMethods customer notification form to hear about new or replacement subprocessors. Only customers who subscribe will be notified of changes.  Please see our Data Processing Addendum for further information.

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