Team OpenMethods at Product & Engineering Planning Session 2024
About Us
TL;DR: OpenMethods makes successful outcomes native to the CRM. Our product, “Experience Cloud,” takes data and processes and turns them into actionable and scalable workflows. We serve Fortune 10, 50, and 100 customers to deliver best-in-class customer experiences.
Over the last ten years, OpenMethods has been instrumental in helping numerous major contact centers improve their operations and elevate the customer experience by implementing Real-time Customer Experience Automation and Omnichannel Enablement.
Our product, “Experience Cloud,” ensures a high return on investment by significantly reducing the time, resources, and expenses needed to integrate complex CRM, telephony, data, and workflow using our products.
OpenMethods has enabled top-notch customer & CRM user experiences, resulting in an average handling time savings of over 30 seconds, years of custom development, and millions of dollars for some of the most advanced contact centers while greatly enhancing customer and agent satisfaction.
Team Product & Engineering Dinner
OpenMethods @ Demo Session
OpenMethods @ Zendesk Relate 2024
OpenMethods @ Zendesk Lunch
Company Culture
As a remote-first company, we embrace a culture that values flexibility, autonomy, and trust.
Our team members are empowered to work from anywhere in the world, allowing them to optimize their work-life balance and achieve their personal and professional goals.
Sales & Solutions Team
We understand that remote work requires clear communication, collaboration, and accountability, and we provide the tools and support necessary to foster a thriving virtual workplace.
We prioritize creating a culture of inclusivity, where every team member feels valued, respected, and heard, regardless of their location or background. We believe that our remote-first approach to work not only benefits our team but also enables us to better serve our customers by providing them with the best talent from around the globe.
Meet the team!
Introducing our unique group of innovators, achievers, visionaries, and strategists. We bring together diverse cultural, national, ideological, and experiential backgrounds to pursue a joint goal in this exciting journey of shaping the future of customer experience.
Andy Clingman
Ankur Patel
Bala Karuppannan
Brannack McLain
Carlos Colombo
Chris McCue
Chris Van Pelt
Craig DiAngelo
Craig Klepper
Doug Ellner
Doug LaBelle
Erin Casto
Gerrit V. Lydecker Jr
Greg Fishilevich
Holly Materson
Ian Archer
Jason Wilson
Jeremy Appel
Jerric Davis
Jim St. Marie
Joe Testa
Keith Pavlick
Kenn Mann
Kurt Lippert
Kyle Davison
Michael Birchmeier
Mike Hensley
Mike King
Nick Kennedy
Phil Seiberling
Rebecca Pedigo
Shannon Lekas
Shawn Smetak
Taylor Rowett
Trip Gilman
Our Board Of Directors
Andy Lark
Andy Lark
Andy Lark is a globally awarded marketing leader and entrepreneur. He has built one of the most successful SaaS start-ups into a global software powerhouse, launched apps used by millions daily, led the transformation of Australia’s most vibrant financial services brand, and built one of the largest eCommerce sites in the world. As an investor, advisor, and entrepreneur Andy has fueled multiple startups from idea to scale, in the process raising hundreds of millions, and creating billions of dollars of value in private and public markets.
He joins the board of OpenMethods to work with the team on fueling growth. Andy is the chief customer Officer for Liven – one of the worlds fastest-growing fintech companies – and holds multiple non-executive director and advisory roles including Drinks.com, Appvance, OCX Cognition and Outlier Ventures. He is chair of Group Lark – a global growth accelerators driving brand, digital, Ai and Web 3.0 transformations for the world’s leading countries and enterprises.
Clete Brewer
Clete Brewer
Clete Brewer is a Managing Partner of NewRoad Capital Partners. He brings 25 years of experience leading successful startups, high-growth companies and publicly traded companies that broadly encompass the service industry, retail, franchising and environmental services.
He has lead two IPOs and raised over $400 million in public and private financing. Since 2013, he has served as Chairman and co-managing Partner of NewRoad Capital Partners. Mr. Brewer previously served as Chairman and CEO of BlueInGreen, a water technology solutions disruptor for the environmental treatment of water and wastewater from 2010-2015. Prior to that, he was President and co-owner of Sport Clips, Inc. from 2002-2010. During his tenure there, Sports Clips grew from 42 franchised stores to over 675 with revenues of over $250 million. From 1988 to 2002, preceding Sport Clips, Inc., Mr. Brewer served as President, CEO and co-founder of Staffmark where he led the IPO (STAF:NASDAQ).
Under his leadership, the company grew from $600,000 in sales to over $1.2 billion. Mr. Brewer serves on the boards of BlueInGreen, Big Elk, Spot Right and the Executive Advisory Board at the Sam Walton College of Business. Mr. Brewer graduated from the Walton College of Business in 1987 with a BSBA in Finance. He was named the Sam Walton Entrepreneur of the Year in 1996 by the University of Arkansas. In 1997, Mr. Brewer was named Ernst & Young Entrepreneur of the Year for Texas, Arkansas and Oklahoma regions of the U.S.
David Vap
David Vap
David Vap was formerly Group Vice President of Development at Oracle. He was the most senior development executive responsible for SaaS development organization of 1100 people including Product Marketing, Product Management, Engineering, QA, Development Operations and Strategy.
The team was responsible for Oracle Service Cloud at Oracle, which included RightNow CX, Inquira KB, LiveLook, and TOA Field Service. Prior to Oracle, he was Chief Product Officer, at RightNow Technolgoies, he served as Vice President of Sales and Marketing at Software AG. He also spent time at content management vendor Artesia Technologies as the Vice President of products, where he was responsible for product management, development, and quality assurance.
Before joining Artesia, he founded and ultimately sold a professional services company that focused on packaging solution offerings built using a CASE tool environment. He began his career at Price Waterhouse in Washington DC. David also serves as an advisor and board member to numerous technology startups.
Gerrit V. Lydecker Jr.
Gerrit V. Lydecker Jr.
Gerrit Lydecker is the founder and CEO of OpenMethods, Inc. Gerrit has been responsible for setting the strategic vision for the company and managing its overall operations. His focus on innovation, customer experience, and team has acted as the catalyst for creating products that drive operational initiatives and improve customer & agent experience. Prior to OpenMethods, he served as CEO of Virtual CSR, a leading advanced speech recognition hosting company in Silicon Valley. With over 20 years of experience in enterprise, integration, and automation software, Gerrit has been delivering innovative technology solutions to drive business growth initiatives and address market needs. He has held various executive sales, marketing, and business development positions in the technology sector, working for Tellinfo, Voice Access Technologies, Cliffstone Corp., and Call Center Technologies.
Michael J. Montgomery
Michael J. Montgomery
Mr. Montgomery is currently the CEO of an advisory business, Montgomery Advisory LLC. He also serves on the Board of Directors at DreamWorks SKG. Previously, he co-founded and was president of Montgomery & Co., a boutique investment bank that was focused on internet based companies. Prior to this, Mr. Montgomery was chief executive officer of Sega Gameworks, a joint venture between Sega, Universal Studios, and DreamWorks SKG. In 1995, Mr. Montgomery joined DreamWorks and was instrumental in raising $1 billion in private equity financing. In 1989, Mr. Montgomery was the vice president and treasurer of the Walt Disney Company and was actively involved in the IPO of EuroDisney, where he later became the executive vice president and chief financial officer.
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