About Us, Company Culture, & Our Team

About Us

TL;DR: OpenMethods makes successful outcomes native to the CRM. Our product, “Experience Cloud,” takes data and processes and turns them into actionable and scalable workflows. We serve Fortune 10, 50, and 100 customers to deliver best-in-class customer experiences.


Over the last ten years, OpenMethods has been instrumental in helping numerous major contact centers improve their operations and elevate the customer experience by implementing Real-time Customer Experience Automation and Omnichannel Enablement.

Our product, “Experience Cloud,” ensures a high return on investment by significantly reducing the time, resources, and expenses needed to integrate complex CRM, telephony, data, and workflow using our products.

OpenMethods has enabled top-notch customer & CRM user experiences, resulting in an average handling time savings of over 30 seconds, years of custom development, and millions of dollars for some of the most advanced contact centers while greatly enhancing customer and agent satisfaction.

Company Culture

As a remote-first company, we embrace a culture that values flexibility, autonomy, and trust.

Our team members are empowered to work from anywhere in the world, allowing them to optimize their work-life balance and achieve their personal and professional goals.

We understand that remote work requires clear communication, collaboration, and accountability, and we provide the tools and support necessary to foster a thriving virtual workplace.

We prioritize creating a culture of inclusivity, where every team member feels valued, respected, and heard, regardless of their location or background. We believe that our remote-first approach to work not only benefits our team but also enables us to better serve our customers by providing them with the best talent from around the globe.

Meet the team!

Introducing our unique group of innovators, achievers, visionaries, and strategists. We bring together diverse cultural, national, ideological, and experiential backgrounds to pursue a joint goal in this exciting journey of shaping the future of customer experience.

The Leadership Team

Gerrit V. Lydecker Jr.

Founder & CEO

Joe Testa

SVP, Sales

Shannon Lekas

SVP, Product & Compliance

Nick Kennedy

SVP, Customer

Brands We Help


Here are just a few of our many satisfied customers who have benefited from using OpenMethods.
Check out a case study for more information!

Join Our Team!

Discover how our passionate and tight-knit team is revolutionizing the way customers experience our products. Don’t miss out on our current job opportunities!

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