About Us, Company Culture, & Our Team

About Us

Over the past decade, OpenMethods has been crucial in supporting numerous major contact centers to upgrade their operations and elevate the customer experience by employing Real-time Customer Experience Automation and Omnichannel Enablement.

Our SaaS solutions have continuously evolved, ensuring high ROI by substantially cutting down the time, resources, and expenses required for integrating complex CRM, telephony, data, and workflow using our products.

OpenMethods have facilitated best-in-class customer experiences, leading to significant time savings of over 30 seconds in average handling times, years of custom development, and millions of dollars for some of the most advanced contact centers while substantially enhancing customer & agent satisfaction.

Company Culture

As a remote-first company, we embrace a culture that values flexibility, autonomy, and trust.

Our team members are empowered to work from anywhere in the world, allowing them to optimize their work-life balance and achieve their personal and professional goals.

We understand that remote work requires clear communication, collaboration, and accountability, and we provide the tools and support necessary to foster a thriving virtual workplace.

We prioritize creating a culture of inclusivity, where every team member feels valued, respected, and heard, regardless of their location or background. We believe that our remote-first approach to work not only benefits our team but also enables us to better serve our customers by providing them with the best talent from around the globe.

Meet the team!

Introducing our unique group of innovators, achievers, visionaries, and strategists. We bring together diverse cultural, national, ideological, and experiential backgrounds to pursue a joint goal in this exciting journey of shaping the future of customer experience.

The Leadership Team

Gerrit V. Lydecker Jr.

Founder & CEO

Joe Testa

CXO

Shannon Lekas

SVP, Product & Strategy

Brands We Help

pella
kubota
chewy
overhead-door
mobis
veritas
kohls
garden-of-life
latham
canon
BBB-ind
3m
arval
maurices
academy
NIH
Rockwell-Automation
costco

Here are just a few of our many satisfied customers who have benefited from using OpenMethods.
Check out a case study for more information!

Join Our Team!

Discover how our passionate and tight-knit team is revolutionizing the way customers experience our products. Don’t miss out on our current job opportunities!

One queue to rule them all.

One queue to rule them all.

Customer expectations are simple: know me, know your stuff, don’t make me repeat myself. Harmony helps your brand fulfill these expectations (and more!) by providing agents with a single desktop view of all interactions across all communication channels.

 
Download the Harmony onepager to learn about:
Unifying chat, voice, and digital interactions into a universal composite queue
Managing interactions from a single agent desktop
Transitioning interaction context across communication channels

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Reducing frustrations one PopFlow at a time.

Reducing frustrations one PopFlow at a time.

How many applications do your agents use on a daily basis? What if we told you we could streamline your third party applications into automated workflows? And what if we also told you that those workflows would package all the interaction-specific information for your agents? This may seem daunting to other CX solutions, but it’s the force that fuels us at OpenMethods.

 
Download the PopFlow onepager to learn about:
Automating repeatable tasks for increased agent efficiency and decreased customer effort
Eliminating the abundance of third-party applications so agents work directly out of a single workspace
Increasing agent satisfaction and customer satisfaction

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Solution for companies with too much software.

Curious to learn how OpenMethods Experience Cloud has spent the last decade helping companies maximize operational efficiency? Our solution helps unify your disparate third party applications into streamlined workflows, and creates a universal composite queue out of your CRM interaction channels. Maximize the investment of your initial tech stack and gain additional ROI with our powerful solution suite.

 
Download the OpenMethods onepager to learn about:
Challenges call centers without OpenMethods face
Providing your customers with context-specific interactions
Empowering agents with automated workflows and an integrated CRM
Improvements in agent effort, customer satisfaction, and overall ROI

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Building a Streamlined and Secured Experience.

Building a Streamlined and Secured Experience.

Your data is sensitive. As it moves between client and server-side applications, it becomes vulnerable to data leaks and attacks. OpenMethods’ AppConnector reduces this risk by creating a single, secure CRM user view - whether you use two or two hundred applications.

 
Download the AppConnector onepager and learn about:
Protecting the CRM user from malicious attacks and bad actors
Securing the integration of your third party applications
Patent-pending server-side authentication of AppConnector

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Data Processing Agreement

 

Please complete the OpenMethods customer notification form to hear about new or replacement subprocessors. Only customers who subscribe will be notified of changes.  Please see our Data Processing Addendum for further information.

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