Unlocking Success with OpenMethods and Zendesk Integration
Understanding the value OpenMethods brings to both Zendesk customers and prospects.
Enhancing Zendesk Functionality Through Simplified Integration and Automation
Integrating OpenMethods with Zendesk brings numerous advantages, including:
- Accelerating Customer Go Live by 50%.
- Reducing Customer Professional Services Costs.
- Streamlining Onboarding by eliminating the need for multiple Marketplace apps, contracts, and terms.
- Empowering Business Users and Citizen Developers to build, test, and deploy without coding.
- Configuration, not coding, allowing for real-time changes.
- Utilizing OpenMethods as a versatile platform, resold on Zendesk paper.
- Building, managing, and deploying custom add-ins and integrations within Zendesk using OpenMethods.
Why OpenMethods and Zendesk Integration?
Integrating OpenMethods into your Zendesk deals brings substantial benefits:
- Elevate Zendesk to the status of the “System of Engagement,” surpassing other agent applications.
- Facilitate seamless data interaction and management with third-party systems within the CRM agent desktop through API-driven events and triggering.
- Orchestrate complete agent journeys from within the Zendesk agent desktop, eliminating the need for constant switching between third-party applications
OpenMethods Zendesk Integration Roadmap
OpenMethods is dedicated to continually improving its product features and strengthening its integration with Zendesk to deliver enhanced value to Zendesk and its customer base.
Coming in 2024*: Integrated Voice & Omnichannel Natively within Zendesk with OpenMethods
- Achieve ‘true’ omnichannel experiences by seamlessly integrating telephony into Zendesk.
- Enable Universal Queueing, blending Zendesk email, chat, and messaging with voice for efficient routing through ACD & Contact Center Platforms.
- Gain real-time Workforce Management (WFM) visibility across all Zendesk digital channels.
- Embrace Bring Your Own Telephony (B.Y.O.T.) with a vendor-agnostic MediaBar, compatible with solutions like Cisco, Avaya, Genesys, InContact, and more.
*Please be aware that the information presented in this roadmap is subject to change without notice.