Unlocking Success with OpenMethods and Zendesk Integration

Understanding the value OpenMethods brings to both Zendesk customers and prospects.

Enhancing Zendesk Functionality Through Simplified Integration and Automation

Integrating OpenMethods with Zendesk brings numerous advantages, including:

 

  • Accelerating Customer Go Live by 50%.
  • Reducing Customer Professional Services Costs.
  • Streamlining Onboarding by eliminating the need for multiple Marketplace apps, contracts, and terms.
  • Empowering Business Users and Citizen Developers to build, test, and deploy without coding.
  • Configuration, not coding, allowing for real-time changes.
  • Utilizing OpenMethods as a versatile platform, resold on Zendesk paper.
  • Building, managing, and deploying custom add-ins and integrations within Zendesk using OpenMethods.

Customization Based On Your Needs, Scale, and Workflow

OpenMethods empowers you to customize Zendesk experiences and streamline workflows without the need for multiple application add-ons. Our intuitive designer allows for effortless creation of robust workflows.

 

With OpenMethods, you can:

 

  • Customize Zendesk experiences and workflows rapidly.
  • Experiment with A/B Testing and Prototyping.
  • Optimize application connections.
  • Implement real-time event-triggered automation, all within Zendesk.
  • Ensure compliance and process adherence through guided workflows.
  • Harness the power of No Code/Low Code Automations.
  • Utilize a user-friendly Drag & Drop Graphical Designer packed with widgets.

Why OpenMethods and Zendesk Integration?

Integrating OpenMethods into your Zendesk deals brings substantial benefits:

 

  • Elevate Zendesk to the status of the “System of Engagement,” surpassing other agent applications.
  • Facilitate seamless data interaction and management with third-party systems within the CRM agent desktop through API-driven events and triggering.
  • Orchestrate complete agent journeys from within the Zendesk agent desktop, eliminating the need for constant switching between third-party applications

A Decade Plus Of Trust With Major Brands

 

For over a decade, OpenMethods has been a trusted partner to Fortune 10, 50, and 100 Brands, delivering ongoing success and unwavering support.

 

Our solutions are designed to:

 

  • Streamline processes and slash onboarding time.
  • Reduce Professional Services costs by consolidating functionalities.
  • Empower business users with no/low code tools.
  • Elevate agent productivity and boost engagement.

The results speak for themselves!

OpenMethods Zendesk Integration Roadmap

OpenMethods is dedicated to continually improving its product features and strengthening its integration with Zendesk to deliver enhanced value to Zendesk and its customer base.

Coming in 2024*: Integrated Voice & Omnichannel Natively within Zendesk with OpenMethods

  • Achieve ‘true’ omnichannel experiences by seamlessly integrating telephony into Zendesk.
  • Enable Universal Queueing, blending Zendesk email, chat, and messaging with voice for efficient routing through ACD & Contact Center Platforms.
  • Gain real-time Workforce Management (WFM) visibility across all Zendesk digital channels.
  • Embrace Bring Your Own Telephony (B.Y.O.T.) with a vendor-agnostic MediaBar, compatible with solutions like Cisco, Avaya, Genesys, InContact, and more.

 

*Please be aware that the information presented in this roadmap is subject to change without notice. 

 

One queue to rule them all.

One queue to rule them all.

Customer expectations are simple: know me, know your stuff, don’t make me repeat myself. Harmony helps your brand fulfill these expectations (and more!) by providing agents with a single desktop view of all interactions across all communication channels.

 
Download the Harmony onepager to learn about:
Unifying chat, voice, and digital interactions into a universal composite queue
Managing interactions from a single agent desktop
Transitioning interaction context across communication channels

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Reducing frustrations one PopFlow at a time.

Reducing frustrations one PopFlow at a time.

How many applications do your agents use on a daily basis? What if we told you we could streamline your third party applications into automated workflows? And what if we also told you that those workflows would package all the interaction-specific information for your agents? This may seem daunting to other CX solutions, but it’s the force that fuels us at OpenMethods.

 
Download the PopFlow onepager to learn about:
Automating repeatable tasks for increased agent efficiency and decreased customer effort
Eliminating the abundance of third-party applications so agents work directly out of a single workspace
Increasing agent satisfaction and customer satisfaction

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Solution for companies with too much software.

Curious to learn how OpenMethods Experience Cloud has spent the last decade helping companies maximize operational efficiency? Our solution helps unify your disparate third party applications into streamlined workflows, and creates a universal composite queue out of your CRM interaction channels. Maximize the investment of your initial tech stack and gain additional ROI with our powerful solution suite.

 
Download the OpenMethods onepager to learn about:
Challenges call centers without OpenMethods face
Providing your customers with context-specific interactions
Empowering agents with automated workflows and an integrated CRM
Improvements in agent effort, customer satisfaction, and overall ROI

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Building a Streamlined and Secured Experience.

Building a Streamlined and Secured Experience.

Your data is sensitive. As it moves between client and server-side applications, it becomes vulnerable to data leaks and attacks. OpenMethods’ AppConnector reduces this risk by creating a single, secure CRM user view - whether you use two or two hundred applications.

 
Download the AppConnector onepager and learn about:
Protecting the CRM user from malicious attacks and bad actors
Securing the integration of your third party applications
Patent-pending server-side authentication of AppConnector

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Data Processing Agreement

 

Please complete the OpenMethods customer notification form to hear about new or replacement subprocessors. Only customers who subscribe will be notified of changes.  Please see our Data Processing Addendum for further information.

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