OpenMethods for Manufacturing
Coordinate with ease.
Coordinating operations on a local, national, or global level takes a significant amount of time, resources, and data applications. It feels like the more complex the industry, the more complex the solutions.
OpenMethods takes complexity and turns it into well-oiled process automation – without complicating your existing tech stack.
The OpenMethods Way
Centralize operations to a single source of truth.
Your operations rely on the niche functionality of each and every one of your systems and applications – as they should. And even though those apps perform their jobs perfectly, they perform their jobs in silos and rely on human effort to track, update, and interpret the data points.
OpenMethods takes the power of data and combines it with the magic of automation.
Support for your direct-to-consumer journey
Customers have high expectations when interacting with a brand. They expect you to know who they are, what they need, and to value their time.
We help you achieve the perfect blend of customer insights and supply chain data points. Whether you need to begin with a personalized greeting when a customer is connected to your brand or send accurate and real-time updates directly to your customers preferred channel, we have the tools to make it happen.
Helps improve: CSAT | NPS | Customer Effort
Supply chain insights at every touchpoint
The supply chain naturally consists of many different links; from raw materials to assembly to fleet coordination to final delivery. Keeping track of moving pieces from system-to-system can be a daunting task when trying to coordinate an entire lifecycle.
That is if you don’t have OpenMethods. We can help you track, reorder, update, and manage every piece of your supply chain and we can do it all directly from your CRM. Instead of relying on multiple systems of record for different points of the product journey, you can search, create, and update with the click of a button.
Helps improve: Agent Effort | eNPS | Operation Effectiveness
Supply chain insights at every touchpoint
The supply chain naturally consists of many different links; from raw materials to assembly to fleet coordination to final delivery. Keeping track of moving pieces from system-to-system can be a daunting task when trying to coordinate an entire lifecycle.
That is if you don’t have OpenMethods. We can help you track, reorder, update, and manage every piece of your supply chain and we can do it all directly from your CRM. Instead of relying on multiple systems of record for different points of the product journey, you can search, create, and update with the click of a button.
Helps improve: Agent Effort | eNPS | Operation Effectiveness
Positioned to scale
Onboarding a new software vendor oftentimes feels like a resource strain to make sure all the pieces move correctly. And we get it – installing software can feel like building a monolith that requires intense coordination from multiple resources.
Our software is built to scale iteratively and at your own pace. This empowers your teams to start small and build-as-they-go so you can maximize your time, investment, and successes.
Helps improve: Time-to-Implement | Rate of Return
How we do this
Easy workflow automations with Experience Cloud
The Experience Cloud allows you to customize your agent and customer touchpoints by creating solutions to your many silos within your workflows.
Filter Customer Data
Use customer data such as phone number or email address to search and return customer records.
Screen Pops
Use modals and overlays to bring relevant customer context directly to agents – without the need to toggle between apps.
Auto Populate Fields
No need to copy+paste data! Auto-populate data fields with customer data.
Connect Third Party Apps
Streamline and secure third-party apps into the CRM.
Connect Multiple Workflows
Make business processes native to the CRM by connecting workflows that help agents guide each and every interaction to resolution.
Custom Scripts
Build, design, test, and deploy custom forms and buttons designed to collect, edit, and update information from multiple applications.