OpenMethods for Manufacturing

Coordinate with ease.

Coordinating operations on a local, national, or global level takes a significant amount of time, resources, and data applications. It feels like the more complex the industry, the more complex the solutions.

OpenMethods takes complexity and turns it into well-oiled process automation – without complicating your existing tech stack.

The OpenMethods Way

Centralize operations to a single source of truth.

Your operations rely on the niche functionality of each and every one of your systems and applications – as they should. And even though those apps perform their jobs perfectly, they perform their jobs in silos and rely on human effort to track, update, and interpret the data points. 

OpenMethods takes the power of data and combines it with the magic of automation.

Support for your direct-to-consumer journey

Customers have high expectations when interacting with a brand. They expect you to know who they are, what they need, and to value their time. 

We help you achieve the perfect blend of customer insights and supply chain data points. Whether you need to begin with a personalized greeting when a customer is connected to your brand or send accurate and real-time updates directly to your customers preferred channel, we have the tools to make it happen.

Helps improve: CSAT | NPS | Customer Effort

Supply chain insights at every touchpoint

The supply chain naturally consists of many different links; from raw materials to assembly to fleet coordination to final delivery. Keeping track of moving pieces from system-to-system can be a daunting task when trying to coordinate an entire lifecycle.

That is if you don’t have OpenMethods. We can help you track, reorder, update, and manage every piece of your supply chain and we can do it all directly from your CRM. Instead of relying on multiple systems of record for different points of the product journey, you can search, create, and update with the click of a button.

Helps improve: Agent Effort | eNPS | Operation Effectiveness

Positioned to scale

Onboarding a new software vendor oftentimes feels like a resource strain to make sure all the pieces move correctly. And we get it – installing software can feel like building a monolith that requires intense coordination from multiple resources. 

Our software is built to scale iteratively and at your own pace. This empowers your teams to start small and build-as-they-go so you can maximize your time, investment, and successes.

Helps improve: Time-to-Implement | Rate of Return

How we do this

Easy workflow automations with Experience Cloud

The Experience Cloud allows you to customize your agent and customer touchpoints by creating solutions to your many silos within your workflows.

Filter Customer Data

Use customer data such as phone number or email address to search and return customer records.

Screen Pops

Use modals and overlays to bring relevant customer context directly to agents – without the need to toggle between apps.

Auto Populate Fields

No need to copy+paste data! Auto-populate data fields with customer data.

Connect Third Party Apps

Streamline and secure third-party apps into the CRM.

Connect Multiple Workflows

Make business processes native to the CRM by connecting workflows that help agents guide each and every interaction to resolution.

Custom Scripts

Build, design, test, and deploy custom forms and buttons designed to collect, edit, and update information from multiple applications.

Customer Interactions Don’t Have To Be Difficult Or Expensive!

We Can Show You

Whether you need out-of-the-box or a custom built deployment, our team has decades of knowledge and know-how to deliver best in class CX solutions.

One queue to rule them all.

One queue to rule them all.

Customer expectations are simple: know me, know your stuff, don’t make me repeat myself. Harmony helps your brand fulfill these expectations (and more!) by providing agents with a single desktop view of all interactions across all communication channels.

 
Download the Harmony onepager to learn about:
Unifying chat, voice, and digital interactions into a universal composite queue
Managing interactions from a single agent desktop
Transitioning interaction context across communication channels

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Reducing frustrations one PopFlow at a time.

Reducing frustrations one PopFlow at a time.

How many applications do your agents use on a daily basis? What if we told you we could streamline your third party applications into automated workflows? And what if we also told you that those workflows would package all the interaction-specific information for your agents? This may seem daunting to other CX solutions, but it’s the force that fuels us at OpenMethods.

 
Download the PopFlow onepager to learn about:
Automating repeatable tasks for increased agent efficiency and decreased customer effort
Eliminating the abundance of third-party applications so agents work directly out of a single workspace
Increasing agent satisfaction and customer satisfaction

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Solution for companies with too much software.

Curious to learn how OpenMethods Experience Cloud has spent the last decade helping companies maximize operational efficiency? Our solution helps unify your disparate third party applications into streamlined workflows, and creates a universal composite queue out of your CRM interaction channels. Maximize the investment of your initial tech stack and gain additional ROI with our powerful solution suite.

 
Download the OpenMethods onepager to learn about:
Challenges call centers without OpenMethods face
Providing your customers with context-specific interactions
Empowering agents with automated workflows and an integrated CRM
Improvements in agent effort, customer satisfaction, and overall ROI

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Building a Streamlined and Secured Experience.

Building a Streamlined and Secured Experience.

Your data is sensitive. As it moves between client and server-side applications, it becomes vulnerable to data leaks and attacks. OpenMethods’ AppConnector reduces this risk by creating a single, secure CRM user view - whether you use two or two hundred applications.

 
Download the AppConnector onepager and learn about:
Protecting the CRM user from malicious attacks and bad actors
Securing the integration of your third party applications
Patent-pending server-side authentication of AppConnector

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Data Processing Agreement

 

Please complete the OpenMethods customer notification form to hear about new or replacement subprocessors. Only customers who subscribe will be notified of changes.  Please see our Data Processing Addendum for further information.

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