OpenMethods for Travel & Hospitality

Meet your customers where they are so they can get to where they’re going.

How many different ways can your agents handle the same customer inquiry? From searching for a customer’s info, looking up past interaction context, or even trying to navigate internal applications to resolve seemingly simple inquiries, agents have an abundance of tools and processes available.

But with so many different ways to provide assistance, how can any of it be consistent or repeatable?

OpenMethods helps eliminate gaps in consistency by providing effortless interactions for your customers and streamlined business processes for your agents.

The OpenMethods Way

Worry free interactions no matter where your customers go.

Take the worry out of travel plans by providing your customers with effortless interactions and meet your customers where they are.

Personalized interactions for loyalty members and beyond

Provide your elite level members with unparalleled service without sacrificing the quality of engagement for all other customers. Make each and every interaction feel personalized to the customer, their inquiry needs, and their status within your brand.

Whether it’s pulling out all the stops for your platinum clients or upselling promotional opportunities to new clients, we can help make each and every interaction memorable. We combine data curation, automated workflows, and personalized interactions to create conversational experiences that create brand loyalty and satisfaction.

Helps improve: CSAT | NPS | CLV

Eliminate the turbulence from contacting support

When travel conditions turn from blue skies to nor’easters, your interaction volume becomes volatile. Customers begin flooding your call center looking to rebook, reroute, or be refunded; and agents need to work their magic in multiple apps to handle the interaction peaks.

When the unpredictable happens, our flexible workflows allow you customize and script interactions so your agents are prepared to quickly and consistently resolve customer inquiries.

Helps improve: Agent Effort | FCR | AHT

Turn every touchpoint into gold

Inconsistency between intersection channels and repeating information is always a customer frustration point. To your customer, no matter how they choose to interact with your brand, you should know the previous context of their interaction.

Whether it’s a gate agent, a chat interaction, a concierge, or a customer service rep, make each and every customer interaction informative and on-brand. Tools such as personalized interactions, scripted workflows, and easy-to-use forms help guide each and every interaction to successful outcomes.

Helps improve: NPS | Customer Effort | CLV

How we do this

Easy workflow automations with Experience Cloud

The Experience Cloud allows you to customize your agent and customer touchpoints by creating solutions to your many silos within your workflows.

Filter Customer Data

Use customer data such as phone number or email address to search and return customer records.

Screen Pops

Use modals and overlays to bring relevant customer context directly to agents – without the need to toggle between apps.

Auto Populate Fields

No need to copy+paste data! Auto-populate data fields with customer data.

Connect Third Party Apps

Streamline and secure third-party apps into the CRM.

Connect Multiple Workflows

Make business processes native to the CRM by connecting workflows that help agents guide each and every interaction to resolution.

Custom Scripts

Build, design, test, and deploy custom forms and buttons designed to collect, edit, and update information from multiple applications.

Customer Interactions Don’t Have To Be Difficult Or Expensive!

We Can Show You

Whether you need out-of-the-box or a custom built deployment, our team has decades of knowledge and know-how to deliver best in class CX solutions.

One queue to rule them all.

One queue to rule them all.

Customer expectations are simple: know me, know your stuff, don’t make me repeat myself. Harmony helps your brand fulfill these expectations (and more!) by providing agents with a single desktop view of all interactions across all communication channels.

 
Download the Harmony onepager to learn about:
Unifying chat, voice, and digital interactions into a universal composite queue
Managing interactions from a single agent desktop
Transitioning interaction context across communication channels

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Reducing frustrations one PopFlow at a time.

Reducing frustrations one PopFlow at a time.

How many applications do your agents use on a daily basis? What if we told you we could streamline your third party applications into automated workflows? And what if we also told you that those workflows would package all the interaction-specific information for your agents? This may seem daunting to other CX solutions, but it’s the force that fuels us at OpenMethods.

 
Download the PopFlow onepager to learn about:
Automating repeatable tasks for increased agent efficiency and decreased customer effort
Eliminating the abundance of third-party applications so agents work directly out of a single workspace
Increasing agent satisfaction and customer satisfaction

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Solution for companies with too much software.

Curious to learn how OpenMethods Experience Cloud has spent the last decade helping companies maximize operational efficiency? Our solution helps unify your disparate third party applications into streamlined workflows, and creates a universal composite queue out of your CRM interaction channels. Maximize the investment of your initial tech stack and gain additional ROI with our powerful solution suite.

 
Download the OpenMethods onepager to learn about:
Challenges call centers without OpenMethods face
Providing your customers with context-specific interactions
Empowering agents with automated workflows and an integrated CRM
Improvements in agent effort, customer satisfaction, and overall ROI

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Building a Streamlined and Secured Experience.

Building a Streamlined and Secured Experience.

Your data is sensitive. As it moves between client and server-side applications, it becomes vulnerable to data leaks and attacks. OpenMethods’ AppConnector reduces this risk by creating a single, secure CRM user view - whether you use two or two hundred applications.

 
Download the AppConnector onepager and learn about:
Protecting the CRM user from malicious attacks and bad actors
Securing the integration of your third party applications
Patent-pending server-side authentication of AppConnector

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Data Processing Agreement

 

Please complete the OpenMethods customer notification form to hear about new or replacement subprocessors. Only customers who subscribe will be notified of changes.  Please see our Data Processing Addendum for further information.

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