Secure & Streamline Your Experiences

Employees in the modern workplace landscape use 10+ applications on a daily basis to perform job functions. Each application secures and protects data moving from their app to their cloud instance, but what about data transfer between apps?

OpenMethods AppConnector connects and secures your applications for app-to-app security and data passage.

Secure & Streamline Your Experiences

Employees in the modern workplace landscape use 10+ applications on a daily basis to perform job functions. Each application secures and protects data moving from their app to their cloud instance, but what about data transfer between apps?

OpenMethods AppConnector connects and secures your applications for app-to-app security and data passage.

Patent-pending server-side authentication that eliminates client-side injection attacks, key logging, and data leaks​ so you can securely pass data between applications

Patent-pending server-side authentication that eliminates client-side injection attacks, key logging, and data leaks​ so you can securely pass data between applications

Patent-pending server-side authentication that eliminates client-side injection attacks, key logging, and data leaks​ so you can securely pass data between applications

Patent-pending server-side authentication that eliminates client-side injection attacks, key logging, and data leaks​ so you can securely pass data between applications

Client-side workflows protect PII data in the CRM and other applications allowing you to centralize workflows in the browser CRM.

Data leaks and security breaches can be costly – both financially and to your brand’s image.

Lead with a security mindset by protecting sensitive data while preventing security vulnerabilities.

Why Use App Connector?

 

  1. Manage Multiple Application Connections.
  2. Consolidate Data Sources.
  3. Build Once & Re-use.
  4. Easily establish secure connections to API and data sources.
  5. Send HTTPS Server-Side & Not Client Side.

Creating app connections is now easier and faster. Use these connections to securely and efficiently exchange data with your CRM using OpenMethods.

FAQ’s

What are Server Side HTTPS requests via App Connector, and how do they differ from client-side requests?

 

Server-side HTTPS requests via App Connector refer to the process of server-initiated HTTP(S) requests to OpenMethods resources on behalf of a client. In this process, OpenMethods App Connector functions as an intermediary between the client and the external resource. 

While client-side requests originate directly from a user’s browser, server-side requests are initiated by OpenMethods App Connector. 

Is one approach more secure than the other (Server-Side vs Client-Side)?

 

Both approaches can be secure when implemented correctly. Server Side HTTPS requests via App Connector offer better control and isolation since App Connector manages the requests, reducing the risk of client-side vulnerabilities.

However, client-side requests can also be secure with proper authentication and validation, but they rely on the user’s browser security settings.

How does using App Connector affect security?

 

Using App Connector can enhance security by acting as a shield between the client and external resources. It can add an additional layer of security by implementing security policies and filtering malicious content directly into OpenMethods platform, which is secure and removes the possibility of any client-side security and vulnerabilities. 

Are client-side requests less secure because they are initiated by the user's browser?

 

Client-side requests are not inherently less secure. They rely on the security measures built into modern browsers, like sandboxing and same-origin policy.

However, they may be more vulnerable to client-side attacks like Cross-Site Scripting (XSS) if developers do not follow best practices for input validation and security.  We highly recommend using our App Connector to minimize any risks, especially when communicating to thrid party data sources and API’s.

Which approach is more suitable for my CRM Automations??

 

The choice between Server Side HTTPS requests via App Connector and client-side requests depends on your application’s specific requirements. Use OpenMethods App Connector when you need to centralize control, handle sensitive data, or mitigate client-side security risks.

Opt for client-side requests when you want to leverage client-side capabilities while ensuring proper security practices. Both Server Side HTTPS requests via App Connector and client-side requests can be secure when implemented with due diligence. The choice depends on your application’s needs and the level of control and security you require.

Streamline and Secure

AppConnector enhances the PopFlow experience by adding a security layer on top of the workflows you already know and love.

One queue to rule them all.

One queue to rule them all.

Customer expectations are simple: know me, know your stuff, don’t make me repeat myself. Harmony helps your brand fulfill these expectations (and more!) by providing agents with a single desktop view of all interactions across all communication channels.

 
Download the Harmony onepager to learn about:
Unifying chat, voice, and digital interactions into a universal composite queue
Managing interactions from a single agent desktop
Transitioning interaction context across communication channels

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Reducing frustrations one PopFlow at a time.

Reducing frustrations one PopFlow at a time.

How many applications do your agents use on a daily basis? What if we told you we could streamline your third party applications into automated workflows? And what if we also told you that those workflows would package all the interaction-specific information for your agents? This may seem daunting to other CX solutions, but it’s the force that fuels us at OpenMethods.

 
Download the PopFlow onepager to learn about:
Automating repeatable tasks for increased agent efficiency and decreased customer effort
Eliminating the abundance of third-party applications so agents work directly out of a single workspace
Increasing agent satisfaction and customer satisfaction

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Solution for companies with too much software.

Curious to learn how OpenMethods Experience Cloud has spent the last decade helping companies maximize operational efficiency? Our solution helps unify your disparate third party applications into streamlined workflows, and creates a universal composite queue out of your CRM interaction channels. Maximize the investment of your initial tech stack and gain additional ROI with our powerful solution suite.

 
Download the OpenMethods onepager to learn about:
Challenges call centers without OpenMethods face
Providing your customers with context-specific interactions
Empowering agents with automated workflows and an integrated CRM
Improvements in agent effort, customer satisfaction, and overall ROI

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Building a Streamlined and Secured Experience.

Building a Streamlined and Secured Experience.

Your data is sensitive. As it moves between client and server-side applications, it becomes vulnerable to data leaks and attacks. OpenMethods’ AppConnector reduces this risk by creating a single, secure CRM user view - whether you use two or two hundred applications.

 
Download the AppConnector onepager and learn about:
Protecting the CRM user from malicious attacks and bad actors
Securing the integration of your third party applications
Patent-pending server-side authentication of AppConnector

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Data Processing Agreement

 

Please complete the OpenMethods customer notification form to hear about new or replacement subprocessors. Only customers who subscribe will be notified of changes.  Please see our Data Processing Addendum for further information.

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