🌸 OpenMethods Spring Release 2025
Fresh features, sharper experiences, and a look ahead…
Everything you need, right inside Zendesk
📥 Customer Data + Action.
No Tab Switching.
✅ Faster verification, smoother resolution.
Secure & Accurate
🔍 Full customer history in one click—right where agents need it.
Agents act with confidence—no guesswork, no bouncing between tools.
One-click actions. Zero friction.
⚡ One click. Problem solved.
Empower agents to handle fulfillment issues instantly—no backend requests, no delays.
🛠️ First-contact resolution just got easier.
🚀 Experience Client:
Unifying Every Interaction
Give agents the edge with Experience Client, our real-time, context-aware interface embedded inside Zendesk.
✅ Instantly surface key customer data
✅ Trigger backend actions with a single click
✅ Minimize toggling between tabs and tools
💬 “Our agents finally have what they need—without the swivel-chair.” — Retailer
🌷 Watch how we “Spring” into action!
See for yourself how OpenMethods streamlines a Zendesk experience by pulling real-time data from multiple external systems—like booking platforms, external databases, and CRMs—to give agents instant context.
🔧 Sneak Peek: New Admin Features Coming Soon
and a look ahead to what’s coming in this year…
Time Saved
Named Users
PopFlow Executions
Activity Executions
New Admin Features Coming Soon To Oracle & Zendesk!
We’re refining a smarter way to manage your OpenMethods platform.
Coming soon:
A modern experience for platform administrators is on the way.
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📊 Dashboards: At-a-glance system usage and workflow performance
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🧭 Refreshed Design: Clean, intuitive UI/UX built for faster configuration
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👥 Improved User Management: Easy-to-manage roles, permissions, and access across environments
📌 These features are in final testing and are targeted for Summer 2025.
🌼 Keep Updated & Informed!
Use the following links to learn more about OpenMethods.