Connect Multiple Jira Instances into Zendesk

Learn how to connect multiple Atlassian & Jira instances directly into Zendesk with OpenMethods.

Zendesk with OpenMethods

Connect To & Sync Multiple Jira Instances In Zendesk with OpenMethods.

Sometimes, it becomes necessary to escalate tickets and their associated data from Zendesk to Jira. However, there are certain limitations when it comes to connecting Zendesk to a multiple Jira instance.


OpenMethods provides a solution to this problem by allowing you to manage multiple connections within Zendesk for several Jira instances. The best part is that you can choose and trigger the instances you wish to connect to, giving you the necessary flexibility.


Connect Multiple Jira Instances

Multiple Jira Instances

OpenMethods allows your Zendesk instance to connect to multiple Jira instances, enabling quick sending of tickets and context from a single Zendesk. The example here show manually selecting the Jira Instance and noting the comments with a link to the created Jira Issue.

Event Triggers

Flexible Event Triggers

Customize your method of connecting to Jira instances either manually or through automation. These events can be based globally or on a per-contact preference. The example shown automatically selects a Jira Instance and provides confirmation & comments.

Manage Several Connections
Build and Re-Use Connections!

Connect & Re-use

Take full control of your data by customizing connections between Jira, Atlassian, and more! Access all connections in Zendesk to confidently make informed decisions and efficiently update data.

Customer Interactions Don’t Have To Be Difficult Or Expensive!

We Can Show You!

We’ve been at this for over a decade and would love to show you more! Please reach out to OpenMethods!

Customization Based On Your Needs, Scale, and Workflow

OpenMethods empowers you to customize Zendesk experiences and streamline workflows without the need for multiple application add-ons. Our intuitive designer allows for effortless creation of robust workflows.


With OpenMethods, you can:


  • Customize Zendesk experiences and workflows rapidly.
  • Experiment with A/B Testing and Prototyping.
  • Optimize application connections.
  • Implement real-time event-triggered automation, all within Zendesk.
  • Ensure compliance and process adherence through guided workflows.
  • Harness the power of No Code/Low Code Automations.
  • Utilize a user-friendly Drag & Drop Graphical Designer packed with widgets.

Why OpenMethods and Zendesk Integration?

Integrating OpenMethods into your Zendesk deals brings substantial benefits:


  • Elevate Zendesk to the status of the “System of Engagement,” surpassing other agent applications.
  • Facilitate seamless data interaction and management with third-party systems within the CRM agent desktop through API-driven events and triggering.
  • Orchestrate complete agent journeys from within the Zendesk agent desktop, eliminating the need for constant switching between third-party applications

A Decade Plus Of Trust With Major Brands


For over a decade, OpenMethods has been a trusted partner to Fortune 10, 50, and 100 Brands, delivering ongoing success and unwavering support.


Our solutions are designed to:


  • Streamline processes and slash onboarding time.
  • Reduce Professional Services costs by consolidating functionalities.
  • Empower business users with no/low code tools.
  • Elevate agent productivity and boost engagement.

The results speak for themselves!

OpenMethods Zendesk Integration Roadmap

OpenMethods is dedicated to continually improving its product features and strengthening its integration with Zendesk to deliver enhanced value to Zendesk and its customer base.

Coming in 2024*: Integrated Voice & Omnichannel Natively within Zendesk with OpenMethods

  • Achieve ‘true’ omnichannel experiences by seamlessly integrating telephony into Zendesk.
  • Enable Universal Queueing, blending Zendesk email, chat, and messaging with voice for efficient routing through ACD & Contact Center Platforms.
  • Gain real-time Workforce Management (WFM) visibility across all Zendesk digital channels.
  • Embrace Bring Your Own Telephony (B.Y.O.T.) with a vendor-agnostic MediaBar, compatible with solutions like Cisco, Avaya, Genesys, InContact, and more.


*Please be aware that the information presented in this roadmap is subject to change without notice. 


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Reducing frustrations one PopFlow at a time.

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Automating repeatable tasks for increased agent efficiency and decreased customer effort
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Increasing agent satisfaction and customer satisfaction

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Challenges call centers without OpenMethods face
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Empowering agents with automated workflows and an integrated CRM
Improvements in agent effort, customer satisfaction, and overall ROI

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Building a Streamlined and Secured Experience.

Your data is sensitive. As it moves between client and server-side applications, it becomes vulnerable to data leaks and attacks. OpenMethods’ AppConnector reduces this risk by creating a single, secure CRM user view - whether you use two or two hundred applications.

Download the AppConnector onepager and learn about:
Protecting the CRM user from malicious attacks and bad actors
Securing the integration of your third party applications
Patent-pending server-side authentication of AppConnector

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