Connect Multiple Jira Instances into Zendesk

Learn how to connect multiple Atlassian & Jira instances directly into Zendesk with OpenMethods.

Works with any platform connection: Connect one or multiple platforms according to your Zendesk requirements!

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Zendesk with OpenMethods

Connect To & Sync Multiple Jira Instances In Zendesk with OpenMethods.

Sometimes, it becomes necessary to escalate tickets and their associated data from Zendesk to Jira. However, there are certain limitations when it comes to connecting Zendesk to a multiple Jira instance.


OpenMethods provides a solution to this problem by allowing you to manage multiple connections within Zendesk for several Jira instances. The best part is that you can choose and trigger the instances you wish to connect to, giving you the necessary flexibility.


Connect Multiple Jira Instances

Multiple Jira Instances

OpenMethods allows your Zendesk instance to connect to multiple Jira instances, enabling quick sending of tickets and context from a single Zendesk. The example here show manually selecting the Jira Instance and noting the comments with a link to the created Jira Issue.

Event Triggers

Flexible Event Triggers

Customize your method of connecting to Jira instances either manually or through automation. These events can be based globally or on a per-contact preference. The example shown automatically selects a Jira Instance and provides confirmation & comments.

Manage Several Connections
Build and Re-Use Connections!

Connect & Re-use

Take full control of your data by customizing connections between Jira, Atlassian, and more! Access all connections in Zendesk to confidently make informed decisions and efficiently update data.

All the use cases above will work with the following: You can connect one or multiple platforms according to your Zendesk requirements!

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 Remember, Customer & User Interactions Don’t Have To Be Difficult!

We Can Show You!

We’ve been at this for over a decade and would love to show you more! Please reach out to OpenMethods!

Customization Based On Your Needs, Scale, and Workflow

OpenMethods empowers you to customize Zendesk experiences and streamline workflows without the need for multiple application add-ons. Our intuitive designer allows for effortless creation of robust workflows.


With OpenMethods, you can:


  • Customize Zendesk experiences and workflows rapidly.
  • Experiment with A/B Testing and Prototyping.
  • Optimize application connections.
  • Implement real-time event-triggered automation, all within Zendesk.
  • Ensure compliance and process adherence through guided workflows.
  • Harness the power of No Code/Low Code Automations.
  • Utilize a user-friendly Drag & Drop Graphical Designer packed with widgets.

Why OpenMethods and Zendesk Integration?

Integrating OpenMethods into your Zendesk deals brings substantial benefits:


  • Elevate Zendesk to the status of the “System of Engagement,” surpassing other agent applications.
  • Facilitate seamless data interaction and management with third-party systems within the CRM agent desktop through API-driven events and triggering.
  • Orchestrate complete agent journeys from within the Zendesk agent desktop, eliminating the need for constant switching between third-party applications

A Decade Plus Of Trust With Major Brands


For over a decade, OpenMethods has been a trusted partner to Fortune 10, 50, and 100 Brands, delivering ongoing success and unwavering support.


Our solutions are designed to:


  • Streamline processes and slash onboarding time.
  • Reduce Professional Services costs by consolidating functionalities.
  • Empower business users with no/low code tools.
  • Elevate agent productivity and boost engagement.

The results speak for themselves!

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