Connect Multiple Jira Instances into Zendesk
Learn how to connect multiple Atlassian & Jira instances directly into Zendesk with OpenMethods.
Connect To & Sync Multiple Jira Instances In Zendesk with OpenMethods.
Sometimes, it becomes necessary to escalate tickets and their associated data from Zendesk to Jira. However, there are certain limitations when it comes to connecting Zendesk to a multiple Jira instance.
OpenMethods provides a solution to this problem by allowing you to manage multiple connections within Zendesk for several Jira instances. The best part is that you can choose and trigger the instances you wish to connect to, giving you the necessary flexibility.
Customer Interactions Don’t Have To Be Difficult Or Expensive!
We Can Show You!
We’ve been at this for over a decade and would love to show you more! Please reach out to OpenMethods!
Why OpenMethods and Zendesk Integration?
Integrating OpenMethods into your Zendesk deals brings substantial benefits:
- Elevate Zendesk to the status of the “System of Engagement,” surpassing other agent applications.
- Facilitate seamless data interaction and management with third-party systems within the CRM agent desktop through API-driven events and triggering.
- Orchestrate complete agent journeys from within the Zendesk agent desktop, eliminating the need for constant switching between third-party applications
OpenMethods Zendesk Integration Roadmap
OpenMethods is dedicated to continually improving its product features and strengthening its integration with Zendesk to deliver enhanced value to Zendesk and its customer base.
Coming in 2024*: Integrated Voice & Omnichannel Natively within Zendesk with OpenMethods
- Achieve ‘true’ omnichannel experiences by seamlessly integrating telephony into Zendesk.
- Enable Universal Queueing, blending Zendesk email, chat, and messaging with voice for efficient routing through ACD & Contact Center Platforms.
- Gain real-time Workforce Management (WFM) visibility across all Zendesk digital channels.
- Embrace Bring Your Own Telephony (B.Y.O.T.) with a vendor-agnostic MediaBar, compatible with solutions like Cisco, Avaya, Genesys, InContact, and more.
*Please be aware that the information presented in this roadmap is subject to change without notice.