How OpenMethods Transforms CRM Workflows

Disjointed CRM workflows slow down processes and hinder the creation of meaningful customer experiences. This is where OpenMethods steps in, revolu...

Facilitating One Billion Customer Interactions with OpenMethods

At OpenMethods, we aim to revolutionize brand-customer engagement through our innovative CRM integration services. By automating tasks and improvin...

The Impact of Poor Customer Service Repeats on Brands Worldwide

Did you know that repetitive customer service interactions can have a significant impact on a brand's success and reputation? Explore how poor cust...

2023 AI Trends Will Have You Singing Domo Arigato Mr. Roboto!

Explore a few of the AI Trends expected in 2023 that will undoubtedly capture your interest, streamline your engagement with brands and enterprises...

Agent Experience Roadblocks (And How to Knock Them Over)

Your contact center runs on one of your most valuable assets: Agents. Creating an efficient and supportive agent experience creates a cycle of exce...

CX: The New Digital Currency

Customer Experience is rapidly becoming a brand differentiator. Customers understand the value of their loyalty and feedback, and they are willing ...

Five CX Metrics to Boost Contact Center Performance

Customer Experience – or CX – has become a strategic pillar for most organizations. Smart brands know that their customers expect effor...

Three Ways Process Automation Skyrockets Agent Productivity

Automate Service Processes Using OpenMethods & Oracle Service

Discover how the role of service agents is adjusting. How OpenMethods is guiding the way to provide valuable ways to communicate across multiple ch...

You Can Make CX Effort Easy!

We focus too much on the “wow” moments and first-contact resolution as an industry. Instead, we need to focus on simply making our inte...

True Omnichannel

Omnichannel has been an industry buzzword for awhile now, and it’s mostly used to describe the various communication paths a customer can take when...