OpenMethods
Contact Us
OpenMethods

Security

Privacy & Security-focused

Our world-class security, privacy, and risk-management teams work every day to ensure the safety of your data by adhering to industry standard practices, conducting ongoing risk assessments, aggressively testing the security of our products, and continually assessing our infrastructure.

Physical Access Management

OpenMethods maintains rigorous process and people management to comply with physical security standards, protecting our clients and their data against unauthorized access.

Network Operations & Infrastructure Security

Security is vital to our networks and infrastructure. OpenMethods’ operational and data networks implement the latest security technologies to ensure the security and integrity. OpenMethods adheres to strict processes and deployment strategies to protect systems and maintain continued operation.

Product and Application Security

OpenMethods maintains industry best practices for solution development, testing, quality assessment, and elevation to production environments. With a mature product life cycle, OpenMethods adheres to product and application security practices.

Data Security

OpenMethods is a data processor on behalf of our clients who procure OpenMethods products and services. OpenMethods only processes data collected through our products and services when requested by our clients. Data processing by OpenMethods, including that of PII, is limited, by default.

Incident & Disaster Response

OpenMethods maintains our network integrity, our ability to access systems, and stable delivery of our products and services in the event of major incidents. OpenMethods has taken appropriate measures and precautions with our business systems allowing continued operation and management of the OpenMethods organization.

Privacy

The privacy of our clients and their customers is top-of-mind in everything we do at OpenMethods. We keep our products and services compliant with privacy standards like CCPA, GDPR and HIPAA. To see our privacy policy, please click here.

One queue to rule them all.

One queue to rule them all.

Customer expectations are simple: know me, know your stuff, don’t make me repeat myself. Harmony helps your brand fulfill these expectations (and more!) by providing agents with a single desktop view of all interactions across all communication channels.

 
Download the Harmony onepager to learn about:
•Unifying chat, voice, and digital interactions into a universal composite queue
•Managing interactions from a single agent desktop
•Transitioning interaction context across communication channels

You have Successfully Subscribed!

Reducing frustrations one PopFlow at a time.

Reducing frustrations one PopFlow at a time.

How many applications do your agents use on a daily basis? What if we told you we could streamline your third party applications into automated workflows? And what if we also told you that those workflows would package all the interaction-specific information for your agents? This may seem daunting to other CX solutions, but it’s the force that fuels us at OpenMethods.

 
Download the PopFlow onepager to learn about:
•Automating repeatable tasks for increased agent efficiency and decreased customer effort
•Eliminating the abundance of third-party applications so agents work directly out of a single workspace
•Increasing agent satisfaction and customer satisfaction

You have Successfully Subscribed!

Solution for companies with too much software.

Solution for companies with too much software.

Curious to learn how OpenMethods Experience Cloud has spent the last decade helping companies maximize operational efficiency? Our solution helps unify your disparate third party applications into streamlined workflows, and creates a universal composite queue out of your CRM interaction channels. Maximize the investment of your initial tech stack and gain additional ROI with our powerful solution suite.

 
Download the OpenMethods onepager to learn about:
•Challenges call centers without OpenMethods face
•Providing your customers with context-specific interactions
•Empowering agents with automated workflows and an integrated CRM
•Improvements in agent effort, customer satisfaction, and overall ROI

You have Successfully Subscribed!

Building a Streamlined and Secured Experience.

Building a Streamlined and Secured Experience.

Your data is sensitive. As it moves between client and server-side applications, it becomes vulnerable to data leaks and attacks. OpenMethods’ AppConnector reduces this risk by creating a single, secure CRM user view - whether you use two or two hundred applications.

 
Download the AppConnector onepager and learn about:
•Protecting the CRM user from malicious attacks and bad actors
•Securing the integration of your third party applications
•Patent-pending server-side authentication of AppConnector

You have Successfully Subscribed!

Data Processing Agreement

 

Please complete the OpenMethods customer notification form to hear about new or replacement subprocessors. Only customers who subscribe will be notified of changes.  Please see our Data Processing Addendum for further information.

You have Successfully Subscribed!

Share This