The Impact of Poor Customer Service Repeats on Brands Worldwide

The Impact of Poor Customer Service Repeats on Brands Worldwide

Joe Testa Chief Experience Officer (CXO) Did you know that repetitive customer service interactions can have a significant impact on a brand’s success and reputation? Explore how poor customer service repeats affect service metrics and brand performance. 📉...
2023 AI Trends Will Have You Singing Domo Arigato Mr. Roboto!

2023 AI Trends Will Have You Singing Domo Arigato Mr. Roboto!

It is true, Artificial Intelligence (AI) has rapidly become a dominant force in automating processes and transforming the way businesses operate.   In today’s fast-paced business environment, companies are constantly seeking new and innovative ways to...
Agent Experience Roadblocks (And How to Knock Them Over)

Agent Experience Roadblocks (And How to Knock Them Over)

By: Erin CastoProduct Marketing Manager Your contact center runs on one of your most valuable assets: Agents. Creating an efficient and supportive agent experience creates a cycle of exceptional interactions. Agents who feel supported and fulfilled reflect that...