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SFDC | Dell Messaging Automation

OpenMethods PopFlow integrates with Dell’s existing SalesForce instance for messaging automation and orchestration. This helps streamline operations and improve Customer and Agent CX by:

  • Providing customers with accurate and up-to-date information for each of their interactions while recording and maintaining customer communication preferences.

 

  • Empowering agents with real-time data and interaction-specific context so they can provide accurate and relevant assistance and avoid duplicate or misleading information.

 

  • Relaying analytical data of each interaction back to SalesForce and other third party customer journey mapping and BI analytical tools.
    One queue to rule them all.

    One queue to rule them all.

    Customer expectations are simple: know me, know your stuff, don’t make me repeat myself. Harmony helps your brand fulfill these expectations (and more!) by providing agents with a single desktop view of all interactions across all communication channels.

     
    Download the Harmony onepager to learn about:
    •Unifying chat, voice, and digital interactions into a universal composite queue
    •Managing interactions from a single agent desktop
    •Transitioning interaction context across communication channels

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    Reducing frustrations one PopFlow at a time.

    Reducing frustrations one PopFlow at a time.

    How many applications do your agents use on a daily basis? What if we told you we could streamline your third party applications into automated workflows? And what if we also told you that those workflows would package all the interaction-specific information for your agents? This may seem daunting to other CX solutions, but it’s the force that fuels us at OpenMethods.

     
    Download the PopFlow onepager to learn about:
    •Automating repeatable tasks for increased agent efficiency and decreased customer effort
    •Eliminating the abundance of third-party applications so agents work directly out of a single workspace
    •Increasing agent satisfaction and customer satisfaction

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    Solution for companies with too much software.

    Solution for companies with too much software.

    Curious to learn how OpenMethods Experience Cloud has spent the last decade helping companies maximize operational efficiency? Our solution helps unify your disparate third party applications into streamlined workflows, and creates a universal composite queue out of your CRM interaction channels. Maximize the investment of your initial tech stack and gain additional ROI with our powerful solution suite.

     
    Download the OpenMethods onepager to learn about:
    •Challenges call centers without OpenMethods face
    •Providing your customers with context-specific interactions
    •Empowering agents with automated workflows and an integrated CRM
    •Improvements in agent effort, customer satisfaction, and overall ROI

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    Building a Streamlined and Secured Experience.

    Building a Streamlined and Secured Experience.

    Your data is sensitive. As it moves between client and server-side applications, it becomes vulnerable to data leaks and attacks. OpenMethods’ AppConnector reduces this risk by creating a single, secure CRM user view - whether you use two or two hundred applications.

     
    Download the AppConnector onepager and learn about:
    •Protecting the CRM user from malicious attacks and bad actors
    •Securing the integration of your third party applications
    •Patent-pending server-side authentication of AppConnector

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    Data Processing Agreement

     

    Please complete the OpenMethods customer notification form to hear about new or replacement subprocessors. Only customers who subscribe will be notified of changes.  Please see our Data Processing Addendum for further information.

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