Enabling the
OMNICHANNEL CONTACT CENTER
For Over a Decade
OpenMethods Demo

SFDC | Dell Messaging Automation

OpenMethods PopFlow integrates with Dell’s existing SalesForce instance for messaging automation and orchestration. This helps streamline operations and improve Customer and Agent CX by:

  • Providing customers with accurate and up-to-date information for each of their interactions while recording and maintaining customer communication preferences.

 

  • Empowering agents with real-time data and interaction-specific context so they can provide accurate and relevant assistance and avoid duplicate or misleading information.

 

  • Relaying analytical data of each interaction back to SalesForce and other third party customer journey mapping and BI analytical tools.
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