SFDC | Dell Messaging Automation
View The OpenMethods SFDC Demo!
To view the demo, please join our mailing list!
You have Successfully Subscribed!
OpenMethods PopFlow integrates with Dell’s existing SalesForce instance for messaging automation and orchestration. This helps streamline operations and improve Customer and Agent CX by:
- Providing customers with accurate and up-to-date information for each of their interactions while recording and maintaining customer communication preferences.
- Empowering agents with real-time data and interaction-specific context so they can provide accurate and relevant assistance and avoid duplicate or misleading information.
- Relaying analytical data of each interaction back to SalesForce and other third party customer journey mapping and BI analytical tools.