SFDC | Dell Messaging Automation
OpenMethods PopFlow integrates with Dell’s existing SalesForce instance for messaging automation and orchestration. This helps streamline operations and improve Customer and Agent CX by:
- Providing customers with accurate and up-to-date information for each of their interactions while recording and maintaining customer communication preferences.
- Empowering agents with real-time data and interaction-specific context so they can provide accurate and relevant assistance and avoid duplicate or misleading information.
- Relaying analytical data of each interaction back to SalesForce and other third party customer journey mapping and BI analytical tools.