How many applications do your agents use to perform a single task? What if we told you that with PopFlow, they would only need one?

Empower your Agents, Delight your Customers

Results you can track.

The results speak for themselves. Our clients who use PopFlow as part of their CX suite have more efficient agents, happier customers, and streamlined workflows. We like to call it a win/win/win.

Your data is sensitive. As it moves between client and server-side applications, it becomes vulnerable to data leaks and attacks. PopFlow’s AppConnector reduces this risk by creating a single, secure CRM user view – whether you use two or two hundred applications.

Your data is sensitive. As it moves between client and server-side applications, it becomes vulnerable to data leaks and attacks. PopFlow’s AppConnector reduces this risk by creating a single, secure CRM user view – whether you use two or two hundred applications.

Your customers want you to know them, know their stuff, and respect their time. PopFlow helps your brand deliver on these promises by creating automated workflows triggered by context-specific criteria.

The platform empowers non-developers to design, test and deploy complex realtime process automations using a simple drag & drop visual designer. With no IT support or projects necessary, contact center leaders have the capability to continuously improve their CX on their timeline and budget.

The platform empowers non-developers to design, test and deploy complex realtime process automations using a simple drag & drop visual designer. With no IT support or projects necessary, contact center leaders have the capability to continuously improve their CX on their timeline and budget.

The platform empowers non-developers to design, test and deploy complex realtime process automations using a simple drag & drop visual designer.

With no IT support or projects necessary, contact center leaders have the capability to continuously improve their CX on their timeline and budget.

See how easy it is to build a PopFlow. Our drag-and-drop designer makes development easy, and reduces reliance on IT resources.

See how easy it is to build a PopFlow. Our drag-and-drop designer makes development easy, and reduces reliance on IT resources.

Plug and Play Integrations

Maximize the investment of your current workforce management and ACD platforms by integrating Harmony as the connector between the two. We’ve already built adapters for the top ACD platforms, so your cost to implement is minimal but your ROI is substantial.

Part of the OpenMethods Suite

PopFlow works great as a stand-alone product in your CX tech stack. And you can skyrocket your ROI by partnering it with Harmony.

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One queue to rule them all.

One queue to rule them all.

Customer expectations are simple: know me, know your stuff, don’t make me repeat myself. Harmony helps your brand fulfill these expectations (and more!) by providing agents with a single desktop view of all interactions across all communication channels.

 
Download the Harmony onepager to learn about:
Unifying chat, voice, and digital interactions into a universal composite queue
Managing interactions from a single agent desktop
Transitioning interaction context across communication channels

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Reducing frustrations one PopFlow at a time.

Reducing frustrations one PopFlow at a time.

How many applications do your agents use on a daily basis? What if we told you we could streamline your third party applications into automated workflows? And what if we also told you that those workflows would package all the interaction-specific information for your agents? This may seem daunting to other CX solutions, but it’s the force that fuels us at OpenMethods.

 
Download the PopFlow onepager to learn about:
Automating repeatable tasks for increased agent efficiency and decreased customer effort
Eliminating the abundance of third-party applications so agents work directly out of a single workspace
Increasing agent satisfaction and customer satisfaction

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Solution for companies with too much software.

Solution for companies with too much software.

Curious to learn how OpenMethods Experience Cloud has spent the last decade helping companies maximize operational efficiency? Our solution helps unify your disparate third party applications into streamlined workflows, and creates a universal composite queue out of your CRM interaction channels. Maximize the investment of your initial tech stack and gain additional ROI with our powerful solution suite.

 
Download the OpenMethods onepager to learn about:
Challenges call centers without OpenMethods face
Providing your customers with context-specific interactions
Empowering agents with automated workflows and an integrated CRM
Improvements in agent effort, customer satisfaction, and overall ROI

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Building a Streamlined and Secured Experience.

Building a Streamlined and Secured Experience.

Your data is sensitive. As it moves between client and server-side applications, it becomes vulnerable to data leaks and attacks. OpenMethods’ AppConnector reduces this risk by creating a single, secure CRM user view - whether you use two or two hundred applications.

 
Download the AppConnector onepager and learn about:
Protecting the CRM user from malicious attacks and bad actors
Securing the integration of your third party applications
Patent-pending server-side authentication of AppConnector

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