Enabling the

OMNICHANNEL CONTACT CENTER

Our Media Bar and Integration Server makes the unified agent desktop a reality

Harmony OMNI

Unify Your Experience, Communications & Agent Desktop

OpenMethods’ Harmony OMNI enables the omnichannel contact center through the industry-leading SaaS platform that deeply integrates Oracle CRM with traditional communication platforms, such as Genesys, Cisco, Avaya, Five9, Interactive Intelligence, and others to unify your experience, communications and agent desktop.

The Unified Agent Desktop – Making The CRM The System Of Engagement

OpenMethods’ Harmony OMNI Media Bar & Integration Server makes the unified agent desktop a reality by enabling, within the Oracle Service Cloud experience, all of the advanced telephony, interaction and queuing applications of traditional communications platforms.

With no more agent re-keying of data, or switching screens, our clients typically save over 30+ seconds in AHT, while improving their omnichannel customer experience.

Unified Agent Desktop

Unified Communications – The Universal Composite Queue

OpenMethods’ Harmony OMNI Queue Adapters & Integration Service blends digital interactions such as email and chat into all of the leading ACDs to create a universal composite queue, giving contact centers the ability to unify their communications and leverage their existing investment in intelligent routing, workforce management and reporting.

Universal Composite Queue

Get The Most Out Of Your Legacy Investments

The time and monetary savings for our clients have been substantial, given they are able to leverage their legacy investments in workforce management and routing, avoid a rip and replace solution, while also getting instant visibility to all of their interactions with their customers. Because we’ve already built adapters for all of the top ACD platforms, such as Cisco, Avaya, Genesys, Five9, Interactive Intelligence, and others, the cost and time to implement is minimal, yet the return is substantial.

Rich plug & play integrations with the leading telephony platforms:

Unify Your Customer Experience

Omnichannel is about knowing who your customer is and the context of their interaction across channels. With OpenMethods’ OMNI and CX RPA Platform, contact centers ensure their customers get a consistent, personalized and repeat-free experience across all channels.
Get started now by contacting us at sales@openmethods.com or learn more…
Share This
One queue to rule them all.

One queue to rule them all.

Customer expectations are simple: know me, know your stuff, don’t make me repeat myself. Harmony helps your brand fulfill these expectations (and more!) by providing agents with a single desktop view of all interactions across all communication channels.

 
Download the Harmony onepager to learn about:
Unifying chat, voice, and digital interactions into a universal composite queue
Managing interactions from a single agent desktop
Transitioning interaction context across communication channels

You have Successfully Subscribed!

Reducing frustrations one PopFlow at a time.

Reducing frustrations one PopFlow at a time.

How many applications do your agents use on a daily basis? What if we told you we could streamline your third party applications into automated workflows? And what if we also told you that those workflows would package all the interaction-specific information your agents? This may seem daunting to other CX solutions, but it’s the force that fuels us at OpenMethods.

 
Download the PopFlow onepager to learn about:
Automating repeatable tasks for increased agent efficiency and decreased customer effort
Eliminating the abundance of third-party applications so agents work directly out of a single workspace
Increasing agent satisfaction and customer satisfaction

You have Successfully Subscribed!

Solution for companies with too much software.

Solution for companies with too much software.

Curious to learn how OpenMethods Experience Cloud has spent the last decade helping companies maximize operational efficiency? Our solution helps unify your disparate third party applications into streamlined workflows, and creates a universal composite queue out of your CRM interaction channels. Maximize the investment of your initial tech stack and gain additional ROI with our powerful solution suite.

 
Download the OpenMethods onepager to learn about:
Challenges call centers without OpenMethods face
Providing your customers with context-specific interactions
Empowering agents with automated workflows and an integrated CRM
Improvements in agent effort, customer satisfaction, and overall ROI

You have Successfully Subscribed!