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OpenMethods

CX REALTIME PROCESS AUTOMATION

(RPA) Platform

PopFlow CX RPA Platform

CX Engineering Redefined

OpenMethods’ PopFlow CX RPA Platform is for large contact centers looking to redefine the cost, time and effort in CX engineering and integration. It makes Oracle and ServiceNow the system of engagement freeing agents of the non-value add repetitive tasks that take up too much time.

Integrate Almost Anything Fast

Contact centers utilize OpenMethods’ PopFlow CX RPA Platform to enable dozens of workflow and data integration use cases streamlining the agent and customer experience, personalizing interactions, while making agent compliance and training quick and easy.

30+Secs in CX Time Savings

Automate & Personalize CX, so Agents Can Have Real Conversations with Customers

Contextual Triggers

The platform leverages contextual triggers at the point of agent / customer interactions to create a dynamic experience through realtime process automation in the form of screen pops, automated workflows, and customized buttons for agents to activate a workflow.

Low-code Designer for Citizen Developers

The platform empowers non-developers to design, test and deploy complex realtime process automations using a simple drag & drop visual designer. With no IT support or projects necessary, contact center leaders have the capability to continuously improve their CX on their timeline and budget.

Revolutionize your CX RPA development lifecycle

What’s Wrong With Typical Customer Experiences

In today’s fast paced service environments, customers have no tolerance for high effort CX. Customers expect that you “Know Me”, “Know Your Stuff”, and “Respect me and my Time”. Yet, typical contact center interactions are disappointing, non-personalized and time-consuming, like below.

What’s Right With OpenMethods’ CX RPA Platform

OpenMethods’ CX RPA Platform enables contact centers to quickly develop, test and deploy personalized and streamlined CX by connecting all of the customer dots of data, workflows, and interaction channels. As an agent takes an interaction or transfer, they are presented with all of the customer context they need to focus on having a problem solving conversation. Don’t make your customers repeat themselves, try OpenMethods’ CX RPA Platform.

Clients Love The Power & Ease of Use of

OpenMethods’ CX RPA Platform
OpenMethods’ CX RPA Platform is a revolutionary plugin embedded into the host CRM allowing automation and integration with CRM data, workspaces, and workflow
Instant access to interaction meta data, external systems, and logic to automate workflow and integration between almost any data set or system and your CRM
Start streamlining CX utilizing OpenMethods’ CX RPA Platform’s simple to use graphical developer with access to interaction meta data, external systems, and logic to automate workflow and integration
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One queue to rule them all.

One queue to rule them all.

Customer expectations are simple: know me, know your stuff, don’t make me repeat myself. Harmony helps your brand fulfill these expectations (and more!) by providing agents with a single desktop view of all interactions across all communication channels.

 
Download the Harmony onepager to learn about:
•Unifying chat, voice, and digital interactions into a universal composite queue
•Managing interactions from a single agent desktop
•Transitioning interaction context across communication channels

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Reducing frustrations one PopFlow at a time.

Reducing frustrations one PopFlow at a time.

How many applications do your agents use on a daily basis? What if we told you we could streamline your third party applications into automated workflows? And what if we also told you that those workflows would package all the interaction-specific information your agents? This may seem daunting to other CX solutions, but it’s the force that fuels us at OpenMethods.

 
Download the PopFlow onepager to learn about:
•Automating repeatable tasks for increased agent efficiency and decreased customer effort
•Eliminating the abundance of third-party applications so agents work directly out of a single workspace
•Increasing agent satisfaction and customer satisfaction

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Solution for companies with too much software.

Solution for companies with too much software.

Curious to learn how OpenMethods Experience Cloud has spent the last decade helping companies maximize operational efficiency? Our solution helps unify your disparate third party applications into streamlined workflows, and creates a universal composite queue out of your CRM interaction channels. Maximize the investment of your initial tech stack and gain additional ROI with our powerful solution suite.

 
Download the OpenMethods onepager to learn about:
•Challenges call centers without OpenMethods face
•Providing your customers with context-specific interactions
•Empowering agents with automated workflows and an integrated CRM
•Improvements in agent effort, customer satisfaction, and overall ROI

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