CX Engineering Redefined

OpenMethods’ PopFlow CX RPA Platform is for large contact centers looking to redefine the cost, time and effort in CX engineering and integration. It makes Oracle and ServiceNow the system of engagement freeing agents of the non-value add repetitive tasks that take up too much time.

Integrate Almost Anything Fast

Contact centers utilize OpenMethods’ PopFlow CX RPA Platform to enable dozens of workflow and data integration use cases streamlining the agent and customer experience, personalizing interactions, while making agent compliance and training quick and easy.

30+Secs in CX Time Savings

Automate & Personalize CX, so Agents Can Have Real Conversations with Customers

Contextual Triggers

The platform leverages contextual triggers at the point of agent / customer interactions to create a dynamic experience through realtime process automation in the form of screen pops, automated workflows, and customized buttons for agents to activate a workflow.

Low-code Designer for Citizen Developers

The platform empowers non-developers to design, test and deploy complex realtime process automations using a simple drag & drop visual designer. With no IT support or projects necessary, contact center leaders have the capability to continuously improve their CX on their timeline and budget.

Revolutionize your CX RPA development lifecycle

What’s Wrong With Typical Customer Experiences

In today’s fast paced service environments, customers have no tolerance for high effort CX. Customers expect that you “Know Me”, “Know Your Stuff”, and “Respect me and my Time”. Yet, typical contact center interactions are disappointing, non-personalized and time-consuming, like below.

What’s Right With OpenMethods’ CX RPA Platform

OpenMethods’ CX RPA Platform enables contact centers to quickly develop, test and deploy personalized and streamlined CX by connecting all of the customer dots of data, workflows, and interaction channels. As an agent takes an interaction or transfer, they are presented with all of the customer context they need to focus on having a problem solving conversation. Don’t make your customers repeat themselves, try OpenMethods’ CX RPA Platform.

Clients Love The Power & Ease of Use of

OpenMethods’ CX RPA Platform

OpenMethods’ CX RPA Platform is a revolutionary plugin embedded into the host CRM allowing automation and integration with CRM data, workspaces, and workflow

Instant access to interaction meta data, external systems, and logic to automate workflow and integration between almost any data set or system and your CRM

Start streamlining CX utilizing OpenMethods’ CX RPA Platform’s simple to use graphical developer with access to interaction meta data, external systems, and logic to automate workflow and integration