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OpenMethods

CX REALTIME PROCESS AUTOMATION

(RPA) Platform

PopFlow CX RPA Platform

CX Engineering Redefined

OpenMethods’ PopFlow CX RPA Platform is for large contact centers looking to redefine the cost, time and effort in CX engineering and integration. It makes Oracle and ServiceNow the system of engagement freeing agents of the non-value add repetitive tasks that take up too much time.

Integrate Almost Anything Fast

Contact centers utilize OpenMethods’ PopFlow CX RPA Platform to enable dozens of workflow and data integration use cases streamlining the agent and customer experience, personalizing interactions, while making agent compliance and training quick and easy.

30+Secs in CX Time Savings

Automate & Personalize CX, so Agents Can Have Real Conversations with Customers

Contextual Triggers

The platform leverages contextual triggers at the point of agent / customer interactions to create a dynamic experience through realtime process automation in the form of screen pops, automated workflows, and customized buttons for agents to activate a workflow.

Low-code Designer for Citizen Developers

The platform empowers non-developers to design, test and deploy complex realtime process automations using a simple drag & drop visual designer. With no IT support or projects necessary, contact center leaders have the capability to continuously improve their CX on their timeline and budget.

Revolutionize your CX RPA development lifecycle

What’s Wrong With Typical Customer Experiences

In today’s fast paced service environments, customers have no tolerance for high effort CX. Customers expect that you “Know Me”, “Know Your Stuff”, and “Respect me and my Time”. Yet, typical contact center interactions are disappointing, non-personalized and time-consuming, like below.

What’s Right With OpenMethods’ CX RPA Platform

OpenMethods’ CX RPA Platform enables contact centers to quickly develop, test and deploy personalized and streamlined CX by connecting all of the customer dots of data, workflows, and interaction channels. As an agent takes an interaction or transfer, they are presented with all of the customer context they need to focus on having a problem solving conversation. Don’t make your customers repeat themselves, try OpenMethods’ CX RPA Platform.

Clients Love The Power & Ease of Use of

OpenMethods’ CX RPA Platform
OpenMethods’ CX RPA Platform is a revolutionary plugin embedded into the host CRM allowing automation and integration with CRM data, workspaces, and workflow
Instant access to interaction meta data, external systems, and logic to automate workflow and integration between almost any data set or system and your CRM
Start streamlining CX utilizing OpenMethods’ CX RPA Platform’s simple to use graphical developer with access to interaction meta data, external systems, and logic to automate workflow and integration
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Welcome to the Revolution in

CX Real-Time Process Automation

OPENMETHODS’ CX RPA PLATFORM
SUPERCHARGES CRM FOR CONTACT & SUPPORT CENTERS

AGENTS SUFFER WITH ENDLESS REPETITIVE TASKS

Which leads to waiting, mistakes, upset customers,
and ultimately bloated costs

AGENTS SUFFER WITH ENDLESS REPETITIVE TASKS

Which leads to waiting, mistakes, upset customers,
and ultimately bloated costs

OpenMethods’ CX Realtime Process Automation (RPA)
AUTOMATES THE WASTEFUL MUNDANE

Saving time, money, and customers

OpenMethods’ PopFlow CX RPA Platform

Personalize your
Customer Interactions
Create a Repeat-Free Customer Journey
Save $300+ per
Agent per Month
Implement
in Days

Unify your

Desktop, Communications
& Experience

OpenMethods’ PopFlow CX RPA Platform and Harmony OMNI deeply integrates CRM with traditional communications platforms such as Genesys, Cisco, Avaya and others to create a unified agent desktop and universal queue.

Learn More

Supercharge your

Agents & Contact Center

OpenMethods’ CX RPA Platform is a revolutionary platform for real-time process automation automating thousands of lines of integration code through a simple drag & drop designer, allowing citizen developers to design, develop, test and deploy complex workflows and integration between contact center applications.
Learn More

Driving Efficiency

with Automated WISMO

(Where Is My Order) using Oracle CRM &
OpenMethods’ CX RPA Platform

OpenMethods’ CX RPA Platform with Oracle CRM is enabling contact centers to quickly automate WISMO data and workflows cutting AHT in half.

Learn More

Enabling the

OMNICHANNEL CONTACT CENTER

For Over a Decade

About Us > Newsroom

Newsroom

OpenMethods Hires Mike Maringas to Lead Development & Engineering Efforts

LOS ANGELES | January , 2019

OpenMethods is pleased to announce its recent hire of Mike Maringas, who will join the OpenMethods team as Chief Technology Officer.  In this role, Mike will drive the optimization and execution of Openmethods’ product roadmap to ensure OpenMethods’ clients get the most value out of their Harmony and PopFlow deployments.

“I was attracted by the company’s technology, culture and track record,” Mike said. “OpenMethods is taking a unique approach to solving the large problems contact centers face in making their channels, data and CRM work together to create world-class customer experiences, and I wanted to be part of it.”

Mike comes to OpenMethods with over 30 years of experience working for some of the top technology companies. Having most recently served as Vice President of Engineering for MobileIron, where he led the U.S. and India-based engineering, infrastructure and development teams responsible for on-premise and cloud offerings serving 15,000 customers and 10+ million devices. Before MobileIron, Mike was Senior Director of Engineering for Oracle, where he was responsible for new development and integrations for Oracle Service Cloud. He was also the engineering lead for $1.5 billion in M&A transactions. Previous to Oracle, Mike was Director of Engineering for RightNow Technologies (acquired by Oracle), where he led the cloud transformation for solutions that generated 2.6 billion unique visitors per year. He also built and led the team from the ground up that developed the chat cloud service, which became a $200 million business. Mike has also held senior engineering roles at Microsoft and Rockwell Collins.

“We are ecstatic to have Mike lead or engineering, infrastructure and development efforts", said Gerrit Lydecker, CEO of OpenMethods. "Mike brings a unique and valuable depth of technical acumen and experience that will accelerate our mission of supporting our large contact center clients in their pursuit of creating the best customer experiences in their industries.”

For more information about OpenMethods and the newly released features please contact Joe Newsum at 816-283-8965 ext. 118.

Welcome to the Revolution in

CX Real-Time Process Automation

TRADITIONAL SOLUTIONS FOR GROWING COMPLEXITY
CAN’T KEEP UP

OPENMETHODS’ CX RPA PLATFORM
SUPERCHARGES CRM FOR CONTACT & SUPPORT CENTERS

AGENTS SUFFER WITH ENDLESS REPETITIVE TASKS

Which leads to waiting, mistakes, upset customers,
and ultimately bloated costs

OpenMethods’ CX Realtime Process Automation (RPA)
AUTOMATES THE WASTEFUL MUNDANE

Saving time, money, and customers

OpenMethods’ PopFlow CX RPA Platform

Personalize your
Customer Interactions
Create a Repeat-Free Customer Journey
Save $300+ per
Agent per Month
Implement
in Days

Unify your

Desktop, Communications
& Experience

OpenMethods’ PopFlow CX RPA Platform and Harmony OMNI deeply integrates CRM with traditional communications platforms such as Genesys, Cisco, Avaya and others to create a unified agent desktop and universal queue.

Learn More

Supercharge your

Agents & Contact Center

OpenMethods’ CX RPA Platform is a revolutionary platform for real-time process automation automating thousands of lines of integration code through a simple drag & drop designer, allowing citizen developers to design, develop, test and deploy complex workflows and integration between contact center applications.
Learn More

Driving Efficiency

with Automated WISMO

(Where Is My Order) using Oracle CRM &
OpenMethods’ CX RPA Platform

OpenMethods’ CX RPA Platform with Oracle CRM is enabling contact centers to quickly automate WISMO data and workflows cutting AHT in half.

Learn More

Welcome to the Revolution in

CX Real-Time Process Automation

for Contact & Service Centers

Supercharge your

Agents & Contact Center

OpenMethods’ CX RPA Platform is a revolutionary platform for real-time process automation automating thousands of lines of integration code through a simple drag & drop designer, allowing citizen developers to design, develop, test and deploy complex workflows and integration between contact center applications.
Learn More

Unify your

Desktop, Communications
& Experience

OpenMethods’ PopFlow CX RPA Platform and Harmony OMNI deeply integrates CRM with traditional communications platforms such as Genesys, Cisco, Avaya and others to create a unified agent desktop and universal queue.

Learn More

Traditional solutions for growing integration & interaction complexity CAN’T KEEP UP

OPENMETHODS’ CX RPA PLATFORM
SUPERCHARGES CRM FOR CONTACT & SUPPORT CENTERS

AGENTS SUFFER WITH ENDLESS REPETITIVE TASKS

Which leads to waiting, mistakes, upset customers,
and ultimately bloated costs

OpenMethods’ CX Realtime Process Automation (RPA)
AUTOMATES THE WASTEFUL MUNDANE

Saving time, money, and customers

OpenMethods’ PopFlow CX RPA Platform

Personalize your
Customer Interactions

Create a Repeat-Free Customer Journey
Save $300+ per
Agent per Month
Implement
in Days
Learn More

Driving Efficiency

with Automated WISMO

(Where Is My Order) using Oracle CRM &
OpenMethods’ CX RPA Platform

OpenMethods’ CX RPA Platform with Oracle CRM is enabling contact centers to quickly automate WISMO data and workflows cutting AHT in half.

Learn More
Apply Now
Visit Our Status Page

About Our Status Page

Here at OpenMethods, we want to make sure you’re kept up-to-date on the current OpenMethods status. We also want to proactively communicate any planned maintenance or reported incidents. That’s why we launched our status page.

Whether it’s a scheduled maintenance window or a reported incident, our status page provides you with up-to-the-minute notifications. For planned maintenance, we will update you when the maintenance is scheduled, in-progress, and completed; for service interruptions, we will let you know when the incident has been identified and resolved.

Visit Our Status Page

What is the OpenMethods Status Page?

The OpenMethods Status Page provides an at-a-glance overview of planned and past maintenance, past or current incidents, and the current status of the OpenMethods platform.

Maintenance Updates
The status page will be updated with a maintenance status anytime the platform will be unavailable for a planned maintenance window, a maintenance window to correct an incident, or a planned code elevation.

We provide an update when the maintenance window is scheduled, when the maintenance window is in progress, and once maintenance has been completed.

Maintenance Updates
The status page will be updated with a maintenance status anytime the platform will be unavailable for a planned maintenance window, a maintenance window to correct an incident, or a planned code elevation.

We provide an update when the maintenance window is scheduled, when the maintenance window is in progress, and once maintenance has been completed.

Incident Updates
The status page will be updated with an incident status anytime a production-impacting issue has been identified. The incident will be updated with a resolution once the incident has been fixed.

We provide an update when an incident has been identified or is being investigated, and when the incident has been resolved.

Incident Updates
The status page will be updated with an incident status anytime a production-impacting issue has been identified. The incident will be updated with a resolution once the incident has been fixed.

We provide an update when an incident has been identified or is being investigated, and when the incident has been resolved.

Incident Updates
The status page will be updated with an incident status anytime a production-impacting issue has been identified. The incident will be updated with a resolution once the incident has been fixed.

We provide an update when an incident has been identified or is being investigated, and when the incident has been resolved.

How will I receive status updates?

Onboarding Introduction
When onboarded, you will be provided with the URL to the status page so that you can have visibility on incidents, maintenance and ultimately service availability.

Subscription to Notifications
You can subscribe to email updates and receive a notification whenever maintenance is scheduled, initiated, and completed, and also when an incident is reported and resolved. Subscribing is easy and only takes a few steps:

    1. Go to status.openmethods.com.
    2. Click Subscribe to updates.
    3. Enter your email address.
    4. Click Subscribe via email.

Whenever there is an update to the status page, you will receive an email with the status details.

If you’d rather not receive email updates, you can access status.openmethods.com and see a chronological list of maintenance and incidents, as well as any planned maintenance windows.

Types of Notifications

INCIDENT
If there is a service impacting event, communication will be posted to the status page. Subscribed users will be notified, and non-subscripted users will be able to visually see the current and historical events.

HOTFIX
If a hotfix needs to be applied that does not introduce downtime, the hotfix will be documented as a POSTMORTEM event on the status page. Subscribed users will be notified, and non-subscripted users will be able to visually see the current and historical events.

MAINTENANCE
If maintenance is scheduled – as the result of an incident or a standard code elevation – the maintenance window will be documented in the MAINTENANCE section of the OpenMethods status page. Subscribed users will be notified, and non-subscripted users will be able to visually see the current and historical events.

Apply Now