Join OpenMethods + Pella

as we explore the journey to success!

In this 30-minute webinar, we’ll be focusing on contact center transformation that supports successful business outcomes, specifically focusing on Pella’s journey to upgrade from .NET to BUI. You’ll hear first hand testimony from Jerric Davis, Solution Engineer at OpenMethods, and Chris Pearson, Sr. Business Analyst at Pella.

Pella's Problem

Managing multiple apps and workflows while interacting with customers.

Pella's Goal

Streamline communication, decrease processing time, limit customer redundancies and delays.

This sounds like a simple change moving from one interface to another, but this would mean rewriting over 40 custom add-ins and multiple integrations to work with a web browser instead of .NET.  

Chris Pearson

Sr. Business Analyst, Pella

The resolution from OpenMethods

An effective process is necessary.

OpenMethods took several applications and datapoints into a seemless automation.

Enhancing customer & agent interactions

Higher eNPS & CSAT!

After the implementation of OpenMethods, customers saw immediate improvements in their experience.

Improved Interactions

The implementation of OpenMethods led to improved interactions between customers and agents. Both parties experienced immediate enhancements in their overall experience.

Reduced Time

The time it took for agents to handle tasks decreased by approximately 55 seconds since they could focus on using the Oracle CRM exclusively.

Happier Agents

The agents were happy with the change, which led to higher eNPS scores. They felt more confident managing call volume and being more efficient in their daily tasks.

Higher Customer Satification

Pella’s customers have reported an improvement in their CSAT scores due to faster service and fewer instances of recurring problems.

Replay the client-spotlight

Client Spotlight: OpenMethods + Pella

Replay the client spotlight and webinar!

This event was recorded live on July 27, 2023, at 1:00 PM Eastern Standard Time.

We know upgrading your CRM can be costly, tedious, and time-consuming – but it doesn’t have to be! Sit down with OpenMethods and Pella on July 27 as we talk about the transformative power of partnership when updating business processes.

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