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Join OpenMethods + Pella

as we explore the journey to success!

In this 30-minute webinar, we’ll be focusing on contact center transformation that supports successful business outcomes, specifically focusing on Pella’s journey to upgrade from .NET to BUI. You’ll hear first hand testimony from Jerric Davis, Solution Engineer at OpenMethods, and Chris Pearson, Sr. Business Analyst at Pella.

Watch the Replay!

Pella's Problem

Managing multiple apps and workflows while interacting with customers.

Pella's Goal

Streamline communication, decrease processing time, limit customer redundancies and delays.

This sounds like a simple change moving from one interface to another, but this would mean rewriting over 40 custom add-ins and multiple integrations to work with a web browser instead of .NET.  

Chris Pearson

Sr. Business Analyst, Pella

The resolution from OpenMethods

An effective process is necessary.

OpenMethods took several applications and datapoints into a seemless automation.

Read the full case study!

Enhancing customer & agent interactions

Higher eNPS & CSAT!

After the implementation of OpenMethods, customers saw immediate improvements in their experience.

Improved Interactions

The implementation of OpenMethods led to improved interactions between customers and agents. Both parties experienced immediate enhancements in their overall experience.

Reduced Time

The time it took for agents to handle tasks decreased by approximately 55 seconds since they could focus on using the Oracle CRM exclusively.

Happier Agents

The agents were happy with the change, which led to higher eNPS scores. They felt more confident managing call volume and being more efficient in their daily tasks.

Higher Customer Satification

Pella’s customers have reported an improvement in their CSAT scores due to faster service and fewer instances of recurring problems.

Replay the client-spotlight

Client Spotlight: OpenMethods + Pella

Replay the client spotlight and webinar!

This event was recorded live on July 27, 2023, at 1:00 PM Eastern Standard Time.

We know upgrading your CRM can be costly, tedious, and time-consuming – but it doesn’t have to be! Sit down with OpenMethods and Pella on July 27 as we talk about the transformative power of partnership when updating business processes.

Watch the Replay!
One queue to rule them all.

One queue to rule them all.

Customer expectations are simple: know me, know your stuff, don’t make me repeat myself. Harmony helps your brand fulfill these expectations (and more!) by providing agents with a single desktop view of all interactions across all communication channels.

 
Download the Harmony onepager to learn about:
•Unifying chat, voice, and digital interactions into a universal composite queue
•Managing interactions from a single agent desktop
•Transitioning interaction context across communication channels

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Reducing frustrations one PopFlow at a time.

Reducing frustrations one PopFlow at a time.

How many applications do your agents use on a daily basis? What if we told you we could streamline your third party applications into automated workflows? And what if we also told you that those workflows would package all the interaction-specific information for your agents? This may seem daunting to other CX solutions, but it’s the force that fuels us at OpenMethods.

 
Download the PopFlow onepager to learn about:
•Automating repeatable tasks for increased agent efficiency and decreased customer effort
•Eliminating the abundance of third-party applications so agents work directly out of a single workspace
•Increasing agent satisfaction and customer satisfaction

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Solution for companies with too much software.

Curious to learn how OpenMethods Experience Cloud has spent the last decade helping companies maximize operational efficiency? Our solution helps unify your disparate third party applications into streamlined workflows, and creates a universal composite queue out of your CRM interaction channels. Maximize the investment of your initial tech stack and gain additional ROI with our powerful solution suite.

 
Download the OpenMethods onepager to learn about:
•Challenges call centers without OpenMethods face
•Providing your customers with context-specific interactions
•Empowering agents with automated workflows and an integrated CRM
•Improvements in agent effort, customer satisfaction, and overall ROI

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Building a Streamlined and Secured Experience.

Building a Streamlined and Secured Experience.

Your data is sensitive. As it moves between client and server-side applications, it becomes vulnerable to data leaks and attacks. OpenMethods’ AppConnector reduces this risk by creating a single, secure CRM user view - whether you use two or two hundred applications.

 
Download the AppConnector onepager and learn about:
•Protecting the CRM user from malicious attacks and bad actors
•Securing the integration of your third party applications
•Patent-pending server-side authentication of AppConnector

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Data Processing Agreement

 

Please complete the OpenMethods customer notification form to hear about new or replacement subprocessors. Only customers who subscribe will be notified of changes.  Please see our Data Processing Addendum for further information.

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