How OpenMethods Transforms CRM Workflows

How OpenMethods Transforms CRM Workflows

Businesses need streamlined workflows to provide seamless interactions between consumers and brand representatives.   Toggling between applications, manual data look-ups, and disjointed interactions can lower productivity and lead to gaps in customer service....
Facilitating One Billion Customer Interactions with OpenMethods

Facilitating One Billion Customer Interactions with OpenMethods

 "The distance between your dreams and reality is called action."   We have a goal we are determined to achieve! In today’s rapidly moving business landscape, customer relationship management (CRM) is crucial for success. However, many organizations have...
The Impact of Poor Customer Service Repeats on Brands Worldwide

The Impact of Poor Customer Service Repeats on Brands Worldwide

Joe Testa Chief Experience Officer (CXO) Did you know that repetitive customer service interactions can have a significant impact on a brand’s success and reputation? Explore how poor customer service repeats affect service metrics and brand performance. 📉...
2023 AI Trends Will Have You Singing Domo Arigato Mr. Roboto!

2023 AI Trends Will Have You Singing Domo Arigato Mr. Roboto!

It is true, Artificial Intelligence (AI) has rapidly become a dominant force in automating processes and transforming the way businesses operate.   In today’s fast-paced business environment, companies are constantly seeking new and innovative ways to...
Agent Experience Roadblocks (And How to Knock Them Over)

Agent Experience Roadblocks (And How to Knock Them Over)

By: Erin CastoProduct Marketing Manager Your contact center runs on one of your most valuable assets: Agents. Creating an efficient and supportive agent experience creates a cycle of exceptional interactions. Agents who feel supported and fulfilled reflect that...
CX: The New Digital Currency

CX: The New Digital Currency

By: Erin CastoProduct Marketing Manager Customer Experience is rapidly becoming a brand differentiator. Customers understand the value of their loyalty and feedback, and they are willing to reward brands with business and loyalty in exchange for positive interactions....