How OpenMethods Transforms CRM Workflows

How OpenMethods Transforms CRM Workflows

Businesses need streamlined workflows to provide seamless interactions between consumers and brand representatives.   Toggling between applications, manual data look-ups, and disjointed interactions can lower productivity and lead to gaps in customer service....
Facilitating One Billion Customer Interactions with OpenMethods

Facilitating One Billion Customer Interactions with OpenMethods

 "The distance between your dreams and reality is called action."   We have a goal we are determined to achieve! In today’s rapidly moving business landscape, customer relationship management (CRM) is crucial for success. However, many organizations have...
The Impact of Poor Customer Service Repeats on Brands Worldwide

The Impact of Poor Customer Service Repeats on Brands Worldwide

Joe Testa Chief Experience Officer (CXO) Did you know that repetitive customer service interactions can have a significant impact on a brand’s success and reputation? Explore how poor customer service repeats affect service metrics and brand performance. 📉...
2023 AI Trends Will Have You Singing Domo Arigato Mr. Roboto!

2023 AI Trends Will Have You Singing Domo Arigato Mr. Roboto!

It is true, Artificial Intelligence (AI) has rapidly become a dominant force in automating processes and transforming the way businesses operate.   In today’s fast-paced business environment, companies are constantly seeking new and innovative ways to...
Automate Service Processes Using OpenMethods & Oracle Service

Automate Service Processes Using OpenMethods & Oracle Service

Discover how the role of service agents is adjusting. How OpenMethods is guiding the way to provide valuable ways to communicate across multiple channels and deliver best-of-class customer & agent experiences. Check out the discussion from Daniel Foppen, Director,...