Where is my order?
Over the past few years, WISMO average handle times have at least doubled, given the increasing complexity of fulfillment strategies and agents needing to access multiple systems and workflows in order to answer a simple customer request
With COVID-19 driving shipping volumes, WISMO inquiries have significantly grown in volume. Automating and streamlining WISMO interactions has become a top priority for contact centers
An OpenMethods Solution
In real-time, during a customer interaction, OpenMethods’ CX RPA Platform utilizes all contextual customer information (phone number, IVR data, orders, history) to pop the relevant data and execute workflows in Oracle CRM so the agent immediately has right information to answer the question of “Where is my order?”
Visual Workflow Builder
Enabling dozens of automated WISMO use cases is fast and simple utilizing OpenMethods’ CX RPA Platform, a visual drag and drop designer that automates the design, test, and deployment of screenpops and workflows