OMNICHANNEL CONTACT CENTER
For Over a Decade
OpenMethods Hires Joe Testa to Lead New Customer Success Team
LOS ANGELES | November. 15, 2017
OpenMethods is pleased to announce its recent hire of Joe Testa, who will join the OpenMethods team as Senior Vice President of Customer Success. In this role, Joe will ensure OpenMethods’ clients drive the most value out of implementing Harmony and PopFlow in their contact centers.
“I was attracted by the company’s cutting-edge technology, world-class team, and the commitment Gerrit has in enabling transformative improvements in contact centers,” Joe said. “I believe that contact centers are in the middle of a customer experience revolution, and while the growing complexity of interaction channels, knowledge and data can seem overwhelming, OpenMethods has the innovative solutions to quickly personalize and streamline customer experiences, and bring clarity to the chaos.”
Joe comes to OpenMethods with over 20 years of experience working with and for some of the top Omnichannel Brands in the US. Having most recently served as Vice President, Omnichannel Customer Experience for Academy Sports +Outdoors (a $5B US retailer) where he had responsibility for building world class customer journeys. He founded Academy’s Customer Service Department, and developed an award-winning organization, while growing the team to 500 employees. The department has been recognized by JD Power as tops in customer satisfaction, Oracle for Excellence in contact centers, and has personally been recognized by Oracle with their Chairman’s Award for his team’s innovations and excellence. Joe has also been a contributing member of the Oracle Customer Service Cloud Executive Customer Advisory Board. He’s a respected voice in the CX space and has been a multi-year presenter at both Modern Service Experience and Oracle Open World. Joe is also a CIAC certified Strategic Leader (CCSL) by the International Customer Management Institute. Joe previously held key strategic leadership roles with GSI Commerce, Accretive Commerce and Teletech Holdings, where he worked with over 40 IR Top 500 Brands to develop leading customer service programs.
“We are ecstatic to have Joe onboard to lead Customer Success for OpenMethods”, said Gerrit Lydecker, CEO of OpenMethods. “Given how innovative our solutions are, it takes someone of Joe’s caliber and experience to collaborate with our clients in creating the optimal roadmap to realize the potential of Harmony and PopFlow in their contact centers.”
For more information about OpenMethods and the newly released features please contact Joe Newsum at 816-283-8965 ext. 118.