OMNICHANNEL CONTACT CENTER
For Over a Decade
OpenMethods New PopFlow CX RPA Release
LOS ANGELES | July 7, 2021
Leading contact centers realize the benefits of PopFlow’s CX RPA features
OpenMethods, a leader in CX RPA (Real-time Process Automation) for leading CRM platforms, today announced the new PopFlow release.
The PopFlow release includes over 100 new features including multi-use modal windows, dynamic UI, and significant feature upgrades to agent messaging, web application access and integration, workflow automation, the web development editor, and embedded applications.
“Our leading contact center clients have tested and deployed the new PopFlow features, which have had a positive impact on their customer and agent experiences. CX Real-time process automation is driving a significant reduction in AHT and improving CX by putting the right contextual data and workflows in front of agents and customers at the right time.” Said Gerrit Lydecker Jr., CEO of OpenMethods.
OpenMethods’ leading RPA and Omni platforms consists of PopFlow Studio and Harmony, which deeply integrate telephony, email, and chat systems from leading communication technology leaders with Oracle CRM to create a unified desktop, universal composite queue and streamlined interactions. By personalizing and simplifying customer experiences, OpenMethods’ plug and play platforms have saved some of the most complex contact centers 45+ seconds in average handling times, years of custom development, and millions of dollars, while also significantly driving up customer satisfaction.
For more information about OpenMethods and the newly released features please contact Joe Newsum at 816-283-8965 ext. 118.