OMNICHANNEL CONTACT CENTER
For Over a Decade
OpenMethods Releases Harmony and PopFlow 4.0 Platform
LOS ANGELES | June 15, 2018
Contact Centers can quickly, seamlessly and inexpensively integrate telephony with CRM
OpenMethods, a leader in omnichannel and CTI integration solutions, today announced new features to their Harmony and PopFlow platforms providing contact centers with the best solutions to deeply integrate Oracle CRM with leading communications infrastructure to elevate, personalize and streamline customer experiences.
In this release, OpenMethods added over 150 enhancements to help customers drive faster and cheaper development and deployment cycles in their Omnichannel and CX efforts. Some of the major highlights include integration with Five 9 and Enghouse platforms, data synchronization enhancements, manager features, additional design logic and app integrations, along with database upgrades.
“Harmony & PopFlow 5.0 delivers many important features for our contact center customers. We are already seeing the benefits of these features, as customers are able to create new customer experience use cases in 10% of the time and cost of their traditional dev cycles,” said Gerrit Lydecker Jr., CEO of OpenMethods.
OpenMethods’ leading Interaction Integration Cloud consists of PopFlow Studio and Harmony, which deeply integrate telephony, email, and chat systems from leading communication technology leaders with Oracle CRM to create a unified desktop, universal composite queue and streamlined interactions. By personalizing and simplifying customer experiences, OpenMethods’ plug and play Interaction Integration Cloud has saved some of the most complex contact centers 45+ seconds in average handling times, years of custom development, and millions of dollars, while also significantly driving up customer satisfaction.
For more information about OpenMethods and the newly released features please contact Joe Newsum at 816-283-8965 ext. 118.