OMNICHANNEL CONTACT CENTER
For Over a Decade
OpenMethods Releases Harmony & PopFlow Cloud Platforms
LOS ANGELES | January 15, 2018
Contact Centers Realize the Same Benefits with OpenMethods Utilizing Oracle Engagement Cloud & Oracle Service Cloud WebUI
OpenMethods, a leader in omnichannel and CTI integration solutions, today announced their Harmony & PopFlow Cloud Platforms, which bring the same feature set of their on-premise solutions to Oracle Engagement Cloud and Oracle Service Cloud WebUI.
Over the past 3 years, OpenMethods has been a co-development partner with Oracle partnering with their teams on creating and executing their telephony and 3rd party data integration cloud roadmap. With these new cloud platforms, contact centers now have a complete cloud-based platform to deeply integrate their CRM with their telephony platforms from Avaya, Cisco, Five9, Genesys, and others. Now contact centers can quickly and deeply integrate enterprise and 3rd party data sets and workflows directly into Oracle Engagement Cloud & Oracle Service Cloud WebUI to streamline and personalize agent and customer workflows delivering what agents need to help customers when they need it.
“From the beginning, we’ve worked closely with Oracle on this cloud partnership to ensure the world-class features of Harmony and PopFlow are seamlessly part of their Oracle CRM cloud solutions. Our first customers are not only realizing the traditional benefits of OpenMethods’ solutions, but also the lower cost and risk, with the increased agility inherent with cloud solutions.” said Gerrit Lydecker Jr., CEO of OpenMethods.
OpenMethods’ leading Interaction Integration Cloud consists of PopFlow Studio and Harmony, which deeply integrate telephony, email, and chat systems from leading communication technology leaders with Oracle CRM to create a unified desktop, universal composite queue and streamlined interactions. By personalizing and simplifying customer experiences, OpenMethods’ plug and play Interaction Integration Cloud has saved some of the most complex contact centers 45+ seconds in average handling times, years of custom development, and millions of dollars, while also significantly driving up customer satisfaction.
For more information about OpenMethods and the newly released features please contact Joe Newsum at 816-283-8965 ext. 118.