Joe Testa Chief Experience Officer (CXO) Did you know that repetitive customer service interactions can have a significant impact on a brand’s success and reputation? Explore how poor customer service repeats affect service metrics and brand performance. 📉...
It is true, Artificial Intelligence (AI) has rapidly become a dominant force in automating processes and transforming the way businesses operate. In today’s fast-paced business environment, companies are constantly seeking new and innovative ways to...
By: Erin CastoProduct Marketing Manager Your contact center runs on one of your most valuable assets: Agents. Creating an efficient and supportive agent experience creates a cycle of exceptional interactions. Agents who feel supported and fulfilled reflect that...
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