Where’s my Order?

Where’s my Order?

Erin Casto, Product Marketing Manager Patience is a virtue, but waiting is maddening. When your customers are waiting for products and services from you, they want accurate and up-to-date information, and they want to avoid being transferred between departments and...
Solving The OMNI-CHANNEL Experience

Solving The OMNI-CHANNEL Experience

By: Gerrit V Lydecker Jr.Founder & CEO My Poor Customer Experience… As millions of people do every year, I recently lost a credit card.  I went to my bank’s website to search for a phone number to call. As I was navigating through the website a chat...