CX: The New Digital Currency

CX: The New Digital Currency

By: Erin CastoProduct Marketing Manager Customer Experience is rapidly becoming a brand differentiator. Customers understand the value of their loyalty and feedback, and they are willing to reward brands with business and loyalty in exchange for positive interactions....
Five CX Metrics to Boost Contact Center Performance

Five CX Metrics to Boost Contact Center Performance

By: Erin CastoProduct Marketing Manager Customer Experience – or CX – has become a strategic pillar for most organizations. Smart brands know that their customers expect effortless experiences and interactions in addition to products and services. In their...
Three Ways Process Automation Skyrockets Agent Productivity

Three Ways Process Automation Skyrockets Agent Productivity

By: Erin CastoProduct Marketing Manager In 2022, toggling back and forth between multiple applications to perform a task isn’t an uncommon workflow. But what if there was a way to streamline workflows into a single application and dynamically display information based...
Automate Service Processes Using OpenMethods & Oracle Service

Automate Service Processes Using OpenMethods & Oracle Service

Discover how the role of service agents is adjusting. How OpenMethods is guiding the way to provide valuable ways to communicate across multiple channels and deliver best-of-class customer & agent experiences. Check out the discussion from Daniel Foppen, Director,...
You Can Make CX Effort Easy!

You Can Make CX Effort Easy!

Emerging interaction integration platforms enable companies to automate and personalize interactions to reduce customer experience.   Gerrit Lydecker Jr. We live in a time in which reducing customer effort rules. At the core of today’s digital darlings, such as...
True Omnichannel

True Omnichannel

Omnichannel has been an industry buzzword for awhile now, and it’s mostly used to describe the various communication paths a customer can take when interacting with your brand. And while this is partially true, it often neglects the ultimate goal of creating seamless...