CX: The New Digital Currency

CX: The New Digital Currency

By: Erin CastoProduct Marketing Manager Customer Experience is rapidly becoming a brand differentiator. Customers understand the value of their loyalty and feedback, and they are willing to reward brands with business and loyalty in exchange for positive interactions....
Five CX Metrics to Boost Contact Center Performance

Five CX Metrics to Boost Contact Center Performance

By: Erin CastoProduct Marketing Manager Customer Experience – or CX – has become a strategic pillar for most organizations. Smart brands know that their customers expect effortless experiences and interactions in addition to products and services. In their...
Three Ways Process Automation Skyrockets Agent Productivity

Three Ways Process Automation Skyrockets Agent Productivity

By: Erin CastoProduct Marketing Manager In 2022, toggling back and forth between multiple applications to perform a task isn’t an uncommon workflow. But what if there was a way to streamline workflows into a single application and dynamically display information based...
True Omnichannel

True Omnichannel

Omnichannel has been an industry buzzword for awhile now, and it’s mostly used to describe the various communication paths a customer can take when interacting with your brand. And while this is partially true, it often neglects the ultimate goal of creating seamless...
Where’s my Order?

Where’s my Order?

Erin Casto, Product Marketing Manager Patience is a virtue, but waiting is maddening. When your customers are waiting for products and services from you, they want accurate and up-to-date information, and they want to avoid being transferred between departments and...