Emerging interaction integration platforms enable companies to automate and personalize interactions to reduce customer experience. Gerrit Lydecker Jr. We live in a time in which reducing customer effort rules. At the core of today’s digital darlings, such as...
Omnichannel has been an industry buzzword for awhile now, and it’s mostly used to describe the various communication paths a customer can take when interacting with your brand. And while this is partially true, it often neglects the ultimate goal of creating seamless...
Erin Casto, Product Marketing Manager Patience is a virtue, but waiting is maddening. When your customers are waiting for products and services from you, they want accurate and up-to-date information, and they want to avoid being transferred between departments and...
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