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OpenMethods and Zendesk Forge Strategic Partnership to Transform Customer Experiences

Zendesk and OpenMethods have partnered to transform the customer and agent experience!

Los Angeles | November 2023

OpenMethods, a renowned CRM integration solutions provider, is thrilled to announce its strategic partnership with Zendesk, a leading SaaS Customer Experience and CRM platform. This collaboration marks a significant milestone in customer service innovation, as it promises to revolutionize how businesses engage with their customers.

OpenMethods’ Experience Cloud, a cutting-edge integration solution, seamlessly integrates with Zendesk’s versatile platform, enabling Zendesk customers to centralize workflows, data, and third-party applications directly into their Zendesk workspaces. The synergistic fusion of OpenMethods and Zendesk empowers Zendesk users to provide unparalleled personalized customer experiences, ensure bidirectional data accuracy, and deliver measurable enhancements across many customer experience metrics.

Key Benefits of the OpenMethods-Zendesk Partnership:

  • Personalized Customer Experiences: By integrating OpenMethods Experience Cloud with Zendesk, businesses can tailor their customer interactions, fostering more profound and meaningful connections.
  • Enhanced Data Accuracy: Bidirectional data synchronization ensures that customer data is up-to-date and accurate across all touchpoints, reducing errors and improving decision-making.
  • Improved Customer Experience Metrics: Zendesk users can anticipate significant enhancements in key customer experience metrics, such as response times, satisfaction scores, and issue resolution rates.
  • Efficiency and Cost Savings: OpenMethods has a proven track record of streamlining complex contact center operations, reducing average handling times by 60+ seconds, saving millions of dollars, and enhancing customer satisfaction.
  • Global Reach: Zendesk, with operations in over 20 countries, provides a truly global platform for businesses looking to expand their customer reach and build meaningful relationships across borders.

 

Additional Resources: Learn more about the OpenMethods & Zendesk integration

About OpenMethods:
With over a decade of experience, OpenMethods is at the forefront of delivering best-in-class customer experiences. The company facilitates millions of customer interactions monthly, personalizing and simplifying customer and agent experiences. OpenMethods has a proven track record of servicing Fortune 10, 50, and 100 brands, saving valuable time, resources, and money for complex contact centers while elevating customer satisfaction.

About Zendesk:
Zendesk is dedicated to simplifying business complexity and facilitating meaningful connections between companies and their customers. With its customer experience software, Zendesk empowers businesses to create rich and lasting relationships through billions of interactions. Founded in Copenhagen, Denmark, Zendesk operates in more than 20 countries worldwide.

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