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OMNICHANNEL CONTACT CENTER

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OpenMethods New PopFlow CX RPA Release 

LOS ANGELES | July 7, 2021

Finalist for the Markies Visionary Award!

LOS ANGELES | July 1, 2021

Congratulations to the OpenMethods team and our CEO Gerrit V. Lydecker Jr. – for winning Oracle ISV Partner MVP of the Year FY20

LOS ANGELES | July 15, 2020

OpenMethods Announced New Feature Set that Creates a Step Function Improvement in Interaction Integration for Contact Centers

LOS ANGELES | June 25, 2019

OpenMethods Hires Mike Maringas to Lead Development & Engineering Efforts

LOS ANGELES | January 30, 2019

OpenMethods Releases Harmony and PopFlow 4.0 Platform

LOS ANGELES | June 15, 2018

OpenMethods Releases Harmony & PopFlow Cloud Platforms

LOS ANGELES | January 15, 2018

OpenMethods Hires Joe Testa to Lead New Customer Success Team

LOS ANGELES | November. 15, 2017

OpenMethods and Five9 Create Partnership to Enable Streamlined Omnichannel Interaction for Contact Centers Using Oracle Service Cloud

LOS ANGELES | June 29, 2017

OpenMethods Harmony Connectors for Oracle Now Available through Avaya DevConnect Select Product Program

LOS ANGELES | June 2, 2017

OpenMethods Announces New Integration Partnership with Next Caller

LOS ANGELES | March 14, 2017

CX Effort Made Easy

LOS ANGELES | February 9, 2017

OpenMethods Secures $5 Million Investment to Expand Its Business of Enabling Omni-Channel Contact Centers

LOS ANGELES | February 3, 2016

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One queue to rule them all.

One queue to rule them all.

Customer expectations are simple: know me, know your stuff, don’t make me repeat myself. Harmony helps your brand fulfill these expectations (and more!) by providing agents with a single desktop view of all interactions across all communication channels.

 
Download the Harmony onepager to learn about:
Unifying chat, voice, and digital interactions into a universal composite queue
Managing interactions from a single agent desktop
Transitioning interaction context across communication channels

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Reducing frustrations one PopFlow at a time.

Reducing frustrations one PopFlow at a time.

How many applications do your agents use on a daily basis? What if we told you we could streamline your third party applications into automated workflows? And what if we also told you that those workflows would package all the interaction-specific information for your agents? This may seem daunting to other CX solutions, but it’s the force that fuels us at OpenMethods.

 
Download the PopFlow onepager to learn about:
Automating repeatable tasks for increased agent efficiency and decreased customer effort
Eliminating the abundance of third-party applications so agents work directly out of a single workspace
Increasing agent satisfaction and customer satisfaction

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Solution for companies with too much software.

Solution for companies with too much software.

Curious to learn how OpenMethods Experience Cloud has spent the last decade helping companies maximize operational efficiency? Our solution helps unify your disparate third party applications into streamlined workflows, and creates a universal composite queue out of your CRM interaction channels. Maximize the investment of your initial tech stack and gain additional ROI with our powerful solution suite.

 
Download the OpenMethods onepager to learn about:
Challenges call centers without OpenMethods face
Providing your customers with context-specific interactions
Empowering agents with automated workflows and an integrated CRM
Improvements in agent effort, customer satisfaction, and overall ROI

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