March 10, 1876 — 133 years ago, Alexander Graham Bell successfully made the first telephone call: “Mr. Watson, come here. I want to see you.”
Those nine words would start a communications revolution which transformed our lives. From copper wires to fiber optics; from wired to wireless; from carrying voice to carrying data. Without Bell, we would never see contact center technologies like CTI, VUI, IVR, and all those confusing TLAs (three-letter acronyms).
Can you imagine his reaction if he were alive today? Telephones the size of a palm! Telephones without wires! Telephones that are… computers (or computers that are telephones?)! Clear, digital voice! Voicemail! Oh, and buildings full of people answering calls from strangers!
And knowing that he’s the one who started it all… Thanks, Mr. Bell.
Eugene
