You think it’s frustrating talking to an IVR? I wonder what the experience is talking to the Web.
Researchers at IBM India have developed HSTP, or Hyperspeech Transfer Protocol, which works similarly to HTTP.
How will it work? Think of the Web with voice navigation enabled applications. Dial a number on your mobile phone, get connected to a store’s voice app. You can use voice commands to search for products and services, and place orders. When you’re ready to check out, you get transferred to another voice app which handles credit card payment transactions. And of course, if you wish to speak to a customer service rep, speak a command and get transferred to the in-store clerk.
You can read the research paper here.
Eugene
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