OpenMethods Blog

Adventures in Voice Application Tools and Development

We have an exciting new product that’ll improve agent effectiveness and caller experience for RightNow CRM and Genesys CTI customers! Behold… the RightNow Adapter!

Screen-pop in RightNow CRM? No problem! Control the phone via RightNow? Done.

The agent now has new ammunition to tackle unsatisfied callers.

Eugene

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