OpenMethods Blog http://www.openmethods.com/wordpress Adventures in Voice Application Tools and Development Thu, 22 Jul 2010 01:05:06 +0000 http://wordpress.org/?v=2.1.3-RC1 en OpenMethods’ RightNow Adapter is here! http://www.openmethods.com/wordpress/openmethods-rightnow-adapter-is-here/ http://www.openmethods.com/wordpress/openmethods-rightnow-adapter-is-here/#comments Wed, 26 Aug 2009 18:01:53 +0000 Eugene http://www.openmethods.com/wordpress/2009/08/26/openmethods-rightnow-adapter-is-here/ We have an exciting new product that’ll improve agent effectiveness and caller experience for RightNow CRM and Genesys CTI customers! Behold… the RightNow Adapter!

Screen-pop in RightNow CRM? No problem! Control the phone via RightNow? Done.

The agent now has new ammunition to tackle unsatisfied callers.

Eugene

]]> http://www.openmethods.com/wordpress/openmethods-rightnow-adapter-is-here/feed/ New OpenVXML installer files http://www.openmethods.com/wordpress/new-openvxml-installer-files/ http://www.openmethods.com/wordpress/new-openvxml-installer-files/#comments Wed, 05 Aug 2009 21:40:03 +0000 Eugene http://www.openmethods.com/wordpress/2009/08/05/new-openvxml-installer-files/ OpenVXML developers, check out new installer files (Windows, Mac, and Linux) from our downloads page! (Thanks to Trip for getting them ready.)

Eugene

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