CTI Made Simple

PopFlow Studio is a revolutionary platform which automates thousands of lines of CTI code through a simple drag & drop application, allowing non-developers to quickly and inexpensively automate complex workflows between contact center applications.

AUTOMATING THOUSANDS OF LINES OF CODE WITH A CLICK OF A BUTTON

With payback in days, our clients fuel a customer experience revolution with the introduction of PopFlow into their contact center infrastructure. PopFlow enables non-developers to quickly and easily take any data elements generated in the IVR and automate workflows within Oracle Service Cloud and any related downstream applications.

With payback in days, our clients fuel a customer experience revolution with the introduction of PopFlow into their contact center infrastructure. PopFlow enables non-developers to quickly and easily take any data elements generated in the Telephony Platform (e.g., Genesys, Interactive Intelligence, Cisco, Avaya, Siemens) and automate workflows within Oracle Service Cloud and any related downstream applications.

PopFlow is the next generation of contact center technology, abstracting and making available all of the customer and related data generated in the Telephony Platform (e.g., IVR, ACD, Phone System) , while also tapping into the APIs of Oracle Service Cloud and any related downstream applications, exposing the workflows, forms, and data necessary to manage customer interactions.

With all of the data and workflow, PopFlow Studio has a simple set of powerful tools enabling users to visually interconnect once disparate data and workflows together. Users can take any phone number, customer, interaction, or pathing data generated in the Telephony Platform and simply automate the passing of that data to the CRM and other applications to automatically create forms, initiate retrieval of data, execute workflows and actions, and transfer context to other agents when the interaction is transferred.

With all of the data and workflow, PopFlow Studio has a simple set of powerful tools enabling users to visually interconnect once disparate data and workflows together. Users can take any IVR customer, interaction, or pathing data and simply automate the passing of that data to the CRM and other applications to automatically create forms, initiate retrieval of data, execute workflows and actions, and transfer context to other agents when the interaction is transferred.

Try PopFlow Studio for FREE

If your Contact Center has 100+ Agents and Oracle Service Cloud,
we’ll set you up with PopFlow Studio for FREE

Average Installation Time:
~1 Week


Client Involvement:
Minimal


Typical Call Time Savings:
30+ Seconds


Estimated Cost Savings of 30 Seconds of Call Time in a 1000 Agent Contact Center:
$5 Million per Year