openVXML Studio Features
Designer Key Features
- Built-in templates for utilizing web services and service oriented architectures (SOA).
- Standard database integration templates enabling seamless connectivity to enterprise infrastructure.
- Support for the editing of speech recognition grammars, making it easier and much more cost effective to include speech capabilities in self- service applications.
- Dynamic provisioning of applications with no production impact.
- Management of multiple IVR sites & platforms from one station.
- Native support for multiple environments; manage production, QA, and development sites from one management station.
Simplified Resource Management
Inherently, voice applications are cumbersome due to the number of recordings and speech grammars needed to create compelling communication with your customers.
The day-to-day tasks of maintaining applications are simplified with the advanced resource management features of the openVXML Designer. Enabling you to organize your media and grammar resources in a manner that suits your particular needs, openVXML adds a layer of simplification to you development process. openVXML's user interface also understands frequently used types of information, including dates, numbers, and characters.
Branding and Re-usability
The openVXML branding functionality allows the creation of personalized voice user interfaces for the diverse characteristics of your market. The common call flow and business rules of an application only have to be developed once, leaving unique line-of-business considerations to be implemented as required.
Additionally, the openVXML branding functionality can be used to dynamically differentiate between first time users and frequent users. Frequent Users can be serviced with abbreviated prompting or stream-lined processes, while a more helpful and directive style of interaction can be presented to first time users. With the branding flexibility and inherent reusability features of openVXML, as little or as much can be quickly and dynamically implemented to provide a highly tailored, effective and friendly user experience.
Integration to Existing Infrastructure
openVXML Server leverages existing infrastructure by providing the ability to deploy voice applications as WebApps. It is compatible with any Java enabled web server. openVXML Server's small resource footprint ensures consistent performance and stability, even in constrained or high-volume environments.
