Enabling The

Omnichannel Contact Center

For Over a Decade

Company / About Us

Enabling the Omnichannel Contact Center for Over a Decade

 

Over the past decade, the OpenMethods team has been making the omnichannel contact center a reality for Oracle CRM clients. We’ve been developing and deploying a suite of high ROI SaaS solutions, which elegantly solves the issues of integrating traditional legacy communications and workforce management platforms into the Oracle CRM platform. By enabling the omnichannel customer experience, our plug and play SaaS solutions have saved some of the most complex contact centers 30+ seconds in average handling times, years of custom development, and millions of dollars, while also significantly driving up customer satisfaction.

Management Team

Gerrit V. Lydecker Jr.

Founder & CEO

Gerrit Lydecker is the founder and CEO of OpenMethods, Inc. has been responsible for setting the strategic vision for the company and managing its overall operations. His focus on innovation, customer experience, and team has acted as the catalyst for creating products that drive operational initiatives and improve customer & agent experience. Prior to OpenMethods, he served as CEO of Virtual CSR, a leading advanced speech recognition hosting company in Silicon Valley. With over 20 years of experience in enterprise, integration, and automation software, Gerrit has been delivering innovative technology solutions to drive business growth initiatives and address market needs.  He has held various executive sales, marketing, and business development positions in the technology sector, working for Tellinfo, Voice Access Technologies, Cliffstone Corp., and Call Center Technologies.

Joe Newsum

CFO & CMO

Joe Newsum brings over 20 years of diverse experience to the CFO and CMO roles at OpenMethods. Previously, Joe was the COO at Goal Zero, the 9th fastest growing company in the U.S. (2013 Inc. 5000), where he led the Operations, Marketing, and Product Development teams to a successful acquisition. Prior to Goal Zero, Joe held multiple senior positions at Sports Authority, including SVP of Marketing, where he managed a $120 million budget, and SVP of Store Operations, where he led 15,000 associates and managed a $200+ million payroll budget. Joe has 7 years of experience as a strategy consultant at McKinsey & Company and Mercer Management Consulting, and held multiple leadership roles in ecommerce and communications start-ups. Joe has an MBA from the Tuck School of Business at Dartmouth with High Distinction, and a B.S. in Science, Technology & Society from Stanford University.

Mike Mercadante

CTO

Mike Mercadante is the Chief Technology & Operations Officer of OpenMethods. He brings over 30+ years of leading technology companies and teams, with an expertise in contact center technologies, including integration software, workforce management, speech analytics, computer telephony, and databases. Before OpenMethods, Mike was the CTO of recently acquired VPI, a leader in contact center and workforce management solutions, where he spent almost 8 years leading the successful strategic expansion of the product portfolio. Previous to VPI, Mike founded ISense Technology, and as CEO led the team to deploy their workforce management and real-time speech analytics products. Mike has also led teams in executive positions in engineering, development and operations at Brooktrout Technology, Dialogic / Intel, Spectron, Informix and HP.

Mike Garner

CCO

Mr. Garner brings over 20 years of customer contact operations and technology leadership to OpenMethods, where he leads the Sales and CX Strategy teams. A successful business leader, Mike founded SOAdesk in 2007 to improve customer interaction globally by simplifying the agent desktop. Mike has worked in financial planning for Citi, directed service fulfillment teams and led both Northwest and Northeast Sales and Service Operations at Verizon. He then led the BPO business at Afni to record revenue, profit and client satisfaction marks from January of 2004 through July of 2007. In total, Mr. Garner has led over 7000 Agents to impressive results over his operations career, with his teams earning over 40 Customer Service Awards, achieving double-digit productivity gains and garnering 2 National Sales Titles. Mike is a graduate of Eckerd College with a BA in Management and he received his MBA from the Cox School of Business at SMU in Dallas, TX. Mike currently chairs the Contact Center Advisory Board for the Outsourcing Institute.

Trip Gillman

Vice President of Software & Product Development

Formerly co-founded OpenMethods LLC., Creator of OpenVXML (Eclipse based IVR Design Studio (30,000 + downloads), Co-creator of OpenIVR.

BOARD OF DIRECTORS

 

 

Gerrit V. Lydecker Jr.

Founder & CEO

Gerrit Lydecker is the founder and CEO of OpenMethods, Inc. has been responsible for setting the strategic vision for the company and managing its overall operations. His focus on innovation, customer experience, and team has acted as the catalyst for creating products that drive operational initiatives and improve customer & agent experience. Prior to OpenMethods, he served as CEO of Virtual CSR, a leading advanced speech recognition hosting company in Silicon Valley. With over 20 years of experience in enterprise, integration, and automation software, Gerrit has been delivering innovative technology solutions to drive business growth initiatives and address market needs.  He has held various executive sales, marketing, and business development positions in the technology sector, working for Tellinfo, Voice Access Technologies, Cliffstone Corp., and Call Center Technologies.

Michael J Montgomery

Board Member

Mr. Montgomery is currently the CEO of an advisory business, Montgomery Advisory LLC. He also serves on the Board of Directors at DreamWorks SKG. Previously, he co-founded and was president of Montgomery & Co., a boutique investment bank that was focused on internet based companies. Prior to this, Mr. Montgomery was chief executive officer of Sega Gameworks, a joint venture between Sega, Universal Studios, and DreamWorks SKG. In 1995, Mr. Montgomery joined DreamWorks and was instrumental in raising $1 billion in private equity financing. In 1989, Mr. Montgomery was the vice president and treasurer of the Walt Disney Company and was actively involved in the IPO of EuroDisney, where he later became the executive vice president and chief financial officer.

Kenneth Slutsky

Board Member

Kenny Slutsky is an investor in both private and public sectors enterprises. His experience spans numerous industries including: technology, energy, real estate and financial services. Among the corporations in which he has held CEO or other senior leadership positions are Kern Oil & Refining Co, Casey Co, and Candle Corporation, a leading provider of systems management software. He has served or is serving on an advisory board of Northwest Airlines, Red Cloud Capital, AT Curd/PCL Construction Co, Saybrook Capital and Wedgewood Enterprise Corporation, among others.

David Vap

Board Member

David Vap was formerly Group Vice President of Development at Oracle. He was the most senior development executive responsible for SaaS development organization of 1100 people including Product Marketing, Product Management, Engineering, QA, Development Operations and Strategy. The team was responsible for Oracle Service Cloud at Oracle, which included RightNow CX, Inquira KB, LiveLook, and TOA Field Service. Prior to Oracle, he was Chief Product Officer, at RightNow Technolgoies, he served as Vice President of Sales and Marketing at Software AG. He also spent time at content management vendor Artesia Technologies as the Vice President of products, where he was responsible for product management, development, and quality assurance. Before joining Artesia, he founded and ultimately sold a professional services company that focused on packaging solution offerings built using a CASE tool environment. He began his career at Price Waterhouse in Washington DC. David also serves as an advisor and board member to numerous technology startups.

Clete Brewer

Board Member

Clete Brewer is a Managing Partner of NewRoad Capital Partners. He brings 25 years of experience leading successful startups, high-growth companies and publicly traded companies that broadly encompass the service industry, retail, franchising and environmental services. He has lead two IPOs and raised over $400 million in public and private financing. Since 2013, he has served as Chairman and co-managing Partner of NewRoad Capital Partners. Mr. Brewer previously served as Chairman and CEO of BlueInGreen, a water technology solutions disruptor for the environmental treatment of water and wastewater from 2010-2015. Prior to that, he was President and co-owner of Sport Clips, Inc. from 2002-2010. During his tenure there, Sports Clips grew from 42 franchised stores to over 675 with revenues of over $250 million. From 1988 to 2002, preceding Sport Clips, Inc., Mr. Brewer served as President, CEO and co-founder of Staffmark where he led the IPO (STAF:NASDAQ). Under his leadership, the company grew from $600,000 in sales to over $1.2 billion. Mr. Brewer serves on the boards of BlueInGreen, Big Elk, Spot Right and the Executive Advisory Board at the Sam Walton College of Business. Mr. Brewer graduated from the Walton College of Business in 1987 with a BSBA in Finance. He was named the Sam Walton Entrepreneur of the Year in 1996 by the University of Arkansas. In 1997, Mr. Brewer was named Ernst & Young Entrepreneur of the Year for Texas, Arkansas and Oklahoma regions of the U.S.

BOARD OF ADVISORS

 

 

Wes Hayden

Currently CEO of Virtual Hold Technology (VHT)

Previous positions include;

  • President & CEO – Genesys
  • President – LiveOps
  • President, Nuance Communications

 

 

Chris McGugan

Most recently, Vice President & General Manager of Emerging Products and Technology at Avaya

Previous positions include;

  • VP, Products and Engineering at Belkin
  • VP of Product Management at Symbol Technologies
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We Enable True Omnichannel Experience

Los Angeles

2634 Laurel Canyon Blvd.

Los Angeles, CA 90046

Channel Island Harbor

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Oxnard, CA 93035

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14407 Big Basin Way, Suite D

Saratoga, CA 95070

Kansas City (Development Office)

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